General Manager - TEMPLE TERRACE

Hand & Stone - 8932 Bertha Palmer Blvd - Temple Terrace, FL • Temple Terrace, FL

3d • $50,000 - $55,000 • Onsite

About The Position

Hand & Stone Massage and Facial Spa – TEMPLE TERRACE is seeking a high-impact, performance-driven General Manager to lead both the team and the business. This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You’ll own spa performance while developing a team that consistently delivers results.

Requirements

• 3–5 years of leadership experience
• Proven success driving sales and team performance
• Strong communication and leadership skills
• A balance of people leadership and business acumen
• Strong experience working with KPIs is required
• P&L experience strongly preferred
• Comfort in a fast-paced environment

Responsibilities

• Lead spa operations and overall performance
• Drive sales growth, membership performance, and profitability
• Manage key metrics, reporting, and P&L ownership
• Recruit, hire, and retain a high-performing team
• Lead, coach, and develop your team with a people-first mindset
• Build a culture of accountability, engagement, and service excellence
• Ensure a World Class Client experience (WCCE) across all touchpoints
• Increase revenue through memberships, service utilization, and retail performance
• Use reporting and data to identify opportunities and improve results
• Optimize scheduling and staffing to support both service and business needs
• Execute local marketing and community outreach initiatives

Benefits

• Medical, Vision, Dental, Life Insurance
• 401K with 5% company match
• Base salary + performance-based bonuses
• Paid Time Off
• Service & product discounts
• Strong support system and people-first culture
• Growth opportunities within a multi-unit organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed