General Manager- Foundation Cafe

Mens Health Foundation • West Hollywood, CA

1d • $80,000 - $85,000 • Onsite

About The Position

The General Manager (GM) is responsible for the day-to-day operations and long-term success of the Foundation Café. The GM will oversee all aspects of café operations, including staffing, guest experience, vendor and supply chain management, financial performance, compliance, operational systems, programming support, and quality control. This role requires a hands-on hospitality leader who can build operations from the ground up, lead teams effectively, manage complexity, and deliver an exceptional guest experience while aligning with the broader strategic goals of the organization. This is a leadership role that combines startup execution, hospitality operations, financial accountability, and community-facing brand stewardship.

Requirements

• High school diploma or GED required
• 5+ years hospitality management experience
• Café / coffeehouse / fast casual leadership experience strongly preferred
• Experience opening a new hospitality concept preferred
• Strong P&L literacy
• Proven staffing leadership experience
• Vendor and supply chain management experience
• Food safety and compliance knowledge
• Strong organizational discipline
• Excellent communication, leadership, and staff development skills
• Ability to thrive in startup / evolving environments
• Comfortable being hands-on and operational
• Strong organizational and time management skills
• Proficiency with Microsoft Office Suite
• Strong analytical, problem-solving, and decision-making skills
• Must have a High School Diploma or equivalent.
• Must be able to pass a pre-employment drug test, physical, and a background check to include a 7-year criminal, 10-year SSN & employer history reference check.
• Must be able to provide proof of COVID-19 vaccination on the first day of work.
• Excellent interpersonal skills.
• Attention to detail.
• Must take yearly flu shot or wear flu mask during flu season for patient-facing positions and test for tuberculosis as required by the Centers for Disease Control and Prevention.

Nice To Haves

• Café / coffeehouse / fast casual leadership experience strongly preferred
• Experience opening a new hospitality concept preferred

Responsibilities

• Develop strategic action plans to meet operational and business objectives in support of MHF goals and objectives.
• Consistently assess business operations, report on appropriate Key Performance Indicators (KPIs), and identify opportunities to strengthen business performance.
• Maintain product quality, safety, and employee and customer satisfaction.
• Establish and maintain effective communication lines with guests, staff, and colleagues to ensure alignment with, and execution toward, achievable business priorities.
• Lead hiring, training, and ongoing development of a high-performing, customer-centric team by fostering a positive store culture where all staff feel valued and respected.
• Develop and maintain positive relationships within the community, ensuring the store reflects the values of MHF and the communities being served.
• Develop appropriate staffing models, bringing proven experience in managing, coaching, and developing teams in a fast-paced environment.
• Own day-to-day financial performance of the café.
• Manage toward budget, revenue goals, and profitability targets.
• Monitor: sales performance, labor cost, COGS, operating expenses, waste and other expenses.
• Produce regular financial reporting and operational dashboards.
• Identify corrective actions when performance does not meet expectations.
• Ensure ongoing compliance with all regulatory requirements.
• Maintain compliance related to food safety, health department, labor laws, wage and hour requirements, permits, business licensing, music licensing (if applicable), waste / grease disposal compliance and fire/life safety operational compliance.
• Maintain certifications and required documentation.
• Support inspection readiness.
• Establish and maintain exceptional hospitality standards.
• Ensure guest service consistency.
• Address guest concerns and service issues.
• Build repeat customer loyalty.
• Maintain a welcoming, inclusive, high-energy environment.
• Set hospitality expectations for the team.
• Protect and elevate the café brand.
• Ensure consistency in guest experience, presentation, quality, service culture and physical environment.
• Partner with leadership on brand alignment and experience standards.
• Support community events and activation strategy aligned with the concept.
• Coordinate café operations to support special programming.
• Help operationalize after-hours events where applicable.
• Support programming execution without compromising daily operations.
• Monitor facility condition.
• Oversee preventive maintenance.
• Coordinate repairs.
• Manage equipment readiness.
• Troubleshoot operational equipment issues.
• Escalate major facility concerns promptly.
• Provide regular operational and financial updates and maintain access to reporting tools as needed.
• Communicate risks, opportunities, and performance issues proactively.
• Maintain transparency with leadership.

Benefits

• Medical, Dental, Vision, Life and LTD insurance (may be eligible on the 1st of the month following date of hire)
• 12 Paid Holidays (including 1 mental health day)
• 401(k) Retirement plan (may be eligible for employer matching up to 4% following completion of 90th day of employment)
• Flexible Spending Account (FSA)
• 40 hours of sick pay (following completion of 90th day of employment)
• 120 hours of PTO accrued within the 1st year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED