General Manager

Lineage•Smithfield, VA

4d•$99,000 - $178,100

About The Position

The General Manager provides strategic direction and operational support to meet established goals for a small- to medium-sized warehouse with broad responsibilities and operational complexity. The role operates the facility in compliance with regulatory requirements and company safety standards, policies, and procedures. It oversees warehouse performance, people management, customer service, operational costs, budgets, and continuous improvement. The position also partners with the Sales Manager on sales and marketing efforts and supports the safe receipt, storage, handling, and distribution of food in accordance with Lineage’s safety and food quality standards and employee health and safety requirements.

Requirements

Bachelor’s degree or equivalent work experience.
Four years of Operations Management experience in Supply Chain or a related field.
Demonstrated proficiency in developing and implementing strategy and annual plans, including budgets, operational performance plans, SOPs, and workshops, as well as bottom-line cost and efficiency management.
Experience with continuous improvement quality processes such as Six Sigma and/or LEAN.
Experience managing, training, and developing people in operations roles.
Proficient computer skills, including Microsoft Office Suite.
Demonstrated experience working with Warehouse Management Systems (WMS).
Excellent verbal and written communication skills, including the ability to interact with internal and external customers.
Ability to lead discussions, make presentations, and deliver technical results to a non-technical audience.
Excellent analytical and problem-solving skills, including the ability to deal with ambiguity.
Ability to travel up to 25%.
Ability to work in temperatures as low as -20°F/-25°C in cold storage sites or up to 100°F/37°C in dry storage sites while wearing company-provided personal protective equipment and freezer gear.
Ability to lift a minimum of 40 lbs./18 kg; the weight may be greater depending on the facility.
Comfort with varying noise levels, which can sometimes be loud.

Responsibilities

Direct, recruit, train, develop, and provide performance feedback to direct reports to support productivity, efficiency, and effectiveness.
Achieve company performance goals and internal and external KPIs, including Labor to Revenue, truck turn times, and customer service standards.
Review and analyze warehouse activities and costs to drive process improvement.
Collaborate with the Sales Manager on marketing and sales efforts, including planning account strategies, prospecting, sales calls, developing and quoting rates, negotiating contracts, and closing sales.
Establish and maintain a strong focus on customer service and client relationships at the facility.
Monitor and control budgets, capital expenditures, material handling equipment, and space utilization to meet corporate targets.
Facilitate and support initiatives for the proper receipt, storage, handling, and distribution of food while exceeding Lineage safety and food quality standards and protecting employee health and safety.