About The Position

The General Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls and customer relations. The manager is expected to set an example, follow all policies and procedures, and expect the same from the crew. The role also involves staffing, paperwork, food management, working to a schedule, maintaining the store’s image and standards, customer service, attendance and punctuality, transportation to and from work, cleanliness, marketing, and profitability. General duties for all store team members include operating equipment; stocking ingredients from deliveries to storage, work areas, and the walk-in cooler; preparing products; receiving and processing telephone orders; taking inventory; and completing related paperwork.

Responsibilities

  • Manage shift operations, including cost controls, inventory control, cash control, and customer relations.
  • Set an example by following all policies and procedures and expecting the crew to do the same.
  • Handle staffing and paperwork.
  • Manage food and work to a schedule.
  • Maintain the store’s image and adhere to standards.
  • Provide great customer service.
  • Maintain attendance and punctuality and arrange transportation to and from work.
  • Maintain store cleanliness.
  • Support marketing and profitability.
  • Operate all equipment.
  • Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
  • Prepare products.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
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