General Manager

Riser Fitness, LLC • Las Vegas, NV

7d • $50,000 - $68,000

About The Position

Riser Fitness is a multi-unit operator and developer of the Club Pilates franchise system and one of the largest and longest-operating Club Pilates franchisees. The General Manager oversees all studio functions, from sales to instructors, and is responsible for operational excellence. This role leads sales efforts, drives membership growth, works to prevent member attrition, and hires, trains, and manages the studio’s Sales Associates. The General Manager uses discretion and independent judgment to manage the studio and direct employees’ work.

The role includes lead generation and marketing, membership sales, staff scheduling, inventory management, instructor and Sales Associate oversight, reporting, customer service, studio upkeep, and enforcement of Club Pilates policies and procedures. The General Manager also handles administrative readiness and participates in community networking and studio promotions.

The position offers a $50,000 base salary, with commission of up to $18,000 annually based on sales performance and bonus potential. Riser employees receive employer-paid life, AD&D, and short- and long-term disability coverage, a 401(k) with employer matching, paid sick time, a monthly communication allowance, and access to confidential counseling and wellness resources. Full-time employees additionally receive medical, dental, and vision coverage, paid time off, paid holidays, and holiday premium pay.

Requirements

• At least 2 years of retail/service sales or fitness sales experience.
• Confidence in generating personal sales and training Sales Associates in sales.
• Ability to manage and drive four revenue streams: memberships, retail, private training, and teacher training.
• Fluent in English, with excellent communication and interpersonal skills in person, by telephone, and via email.
• Ability to excel in a fast-changing, diverse environment.
• Ability to identify areas for improvement and make changes using good judgment.
• Affinity for and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, and able to prioritize and meet deadlines.
• Professional, punctual, reliable, and neat.
• Strong attention to detail and accuracy.
• Trustworthy and able to handle confidential information.
• Ability to work harmoniously with co-workers, clients, and the general public.
• Proficiency with computers and studio software.

Responsibilities

• Generate leads through grassroots marketing and networking.
• Implement the sales process to schedule prospects into introductory classes.
• Sell memberships and help drive membership growth while working to prevent member attrition.
• Manage the staff schedule.
• Ensure studio retail products are stocked and inventory counts are accurate.
• Train and supervise Sales Associates.
• Hire and manage studio instructors.
• Use ClubReady to access revenue reports, attendance reports, and other studio information.
• Review instructor evaluations and assist with mentorship or disciplinary action as needed.
• Make independent decisions related to high-level customer service.
• Collect outstanding dues.
• Maintain the cleanliness and organization of the Pilates studio.
• Enforce Club Pilates policies and procedures.
• Ensure forms, administrative supplies, and studio literature are stocked and visible.
• Schedule and participate in networking and community events and studio promotions.
• Manage marketing campaigns strategically to generate studio leads.

Benefits

• Employer-paid life, AD&D, and short- and long-term disability coverage.
• 401(k) retirement plan with employer matching.
• Paid sick time.
• Monthly communication allowance.
• Confidential counseling and wellness resources for employees and their households through the Employee Assistance Program.
• Medical, dental, and vision coverage for full-time employees, with plan options including $0 deductibles and Anthem or Kaiser plans.
• Paid time off, including vacation and sick time, for full-time employees.
• Paid holidays and holiday premium pay for full-time employees.
• Access to the Nava Benefits App with plan information and live advocates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed