General Manager

Greenlawn Memorial Garden • Spartanburg, SC

13d

About The Position

The General Manager oversees the operations of funeral home and/or cemetery location(s), ensuring that the expectations of client families and their guests are exceeded. The role manages day-to-day operations and resources, financial planning and results, regulatory compliance, staff development, facilities, marketing, and community relationships. It includes direct management responsibilities such as hiring, firing, performance management, and disciplinary action.

Requirements

• Four-year degree or equivalent combination of education and experience required.
• Valid state-issued driver’s license in good standing and an acceptable driving record.
• Attend and perform work in a professional and courteous manner in accordance with employer requirements.
• Demonstrated willingness to help grow market share through community involvement.
• Able to read, write, and speak English fluently.
• Ability to communicate effectively with internal and external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Tactful and professional when handling complaints or dissatisfaction with services or merchandise.
• Ability to maintain a positive attitude and working environment through organization and communication.
• Ability to handle multiple projects simultaneously, prioritize tasks, and exercise good judgment.

Nice To Haves

• Bachelor’s degree strongly preferred.
• Cemetery management experience desired.
• Experience analyzing financial reports to determine actions to maintain or improve location performance strongly preferred.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Access, and PowerPoint, preferred.
• Bilingual ability is a plus.

Responsibilities

• Oversee the management of resources and day-to-day operations.
• Establish a financial plan and ensure annual goals and objectives are met.
• Analyze activities, costs, operations, and forecast data to assess progress toward goals and objectives.
• Understand and monitor compliance with federal, state, and local laws and regulations for cemetery operations, cemetery sales, crematory operations, and funeral homes.
• Develop and monitor supplier relationships to ensure products and services add value to client family satisfaction and market share growth.
• Ensure business operation permits are current and applied for in a timely manner.
• Monitor and manage financial results to meet or exceed standards.
• Prepare and manage capital requests and expenditures.
• Coach, mentor, and develop department heads and location staff.
• Ensure family surveys and family service follow-up calls are completed.
• Inspect facilities, grounds, and locations to ensure they are maintained to standards.
• Develop and implement marketing plans to expand the location’s community exposure.
• Sponsor on-site community events that promote the business.
• Develop relationships with community businesses and leaders.
• Assist direct reports with setting and meeting their goals.
• Encourage the development of new service offerings.
• Perform projects and other duties as assigned.
• Perform supervisory duties, including hiring, firing, performance management, and disciplinary actions as needed.

Benefits

• Financial assistance programs supporting education and development in industry-related subjects.
• Health and welfare plans and savings account options.
• 401(k) and Roth retirement plan options for full-time and part-time employees, with company match.
• Vacation, personal days, and sick days based on role.
• Employee discounts on services, merchandise, and property.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager