General Manager

Lineage Logistics•Norfolk, VA

About The Position

The General Manager provides strategic direction and operational support to achieve established goals at a small- to medium-sized warehouse with a broad scope of responsibilities and complexity. The role operates the facility in accordance with regulatory requirements and company safety standards, policies, and procedures. It includes leading warehouse teams, managing operational and financial performance, supporting sales and customer relationships, and ensuring safe, quality-focused food handling and distribution.

Requirements

Bachelor’s degree or equivalent work experience.
At least 4 years of Operations Management experience in Supply Chain or a related field.
Demonstrated proficiency in developing and implementing strategy and annual plans, including budgets, operational performance plans, SOPs, and workshops, as well as managing bottom-line costs and efficiency.
Experience with continuous improvement quality processes such as Six Sigma and/or LEAN.
Experience managing, training, and developing people in operations roles.
Proficient computer skills, including Microsoft Office Suite.
Demonstrated experience working with Warehouse Management Systems (WMS).
Excellent verbal and written communication skills, including the ability to interact with internal and external customers.
Ability to lead discussions, make presentations, and deliver technical results to a non-technical audience.
Excellent analytical and problem-solving skills, including the ability to deal with ambiguity.
Ability to travel up to 25%.
Ability to work in temperatures as low as -20°F/-25°C in cold storage sites or up to 100°F/37°C in dry storage sites while wearing company-provided personal protective equipment and freezer gear.
Ability to lift a minimum of 40 lbs./18 kg; required weight may be greater depending on the facility.
Comfort with varying noise levels, which can sometimes be loud.

Responsibilities

Direct, recruit, train, develop, and provide performance feedback to direct reports to support productivity, efficiency, and effectiveness.
Achieve company performance goals, including internal and external KPIs such as Labor to Revenue, truck turn times, and customer service standards.
Review and analyze warehouse activities and costs to drive process improvement.
Collaborate with the Sales Manager on marketing and sales efforts, including planning new account strategies, prospecting, sales calls, developing and quoting rates, negotiating contracts, and closing sales.
Establish and maintain an excellent focus on customer service and client relationships.
Monitor and control budgets, capital expenditures, material handling equipment, and space utilization to meet corporate targets.
Facilitate and support initiatives for the proper receipt, storage, handling, and distribution of food in accordance with Lineage safety and food quality standards and employee health and safety requirements.
Operate the facility in accordance with regulatory and company safety standards, policies, and procedures.