General Manager

American Air & Heat, Inc•Sanford, FL

7d•$150,000 - $200,000

About The Position

American Air & Heat is seeking a General Manager to lead its HVAC, Plumbing, Sewer, and Electrical operations in Sanford, Florida. The General Manager has overall responsibility for financial performance, operational execution, and leadership development, balancing strategic planning with hands-on leadership to achieve business goals. The role owns the business’s P&L and contributes to its strategic direction and growth, in partnership with regional leadership and supported by corporate resources. The General Manager will lead business and financial performance, strategic growth, KPI and performance management, operational excellence, talent development, culture and accountability, customer experience, cross-functional partnership, operational oversight, and safety and compliance. The position oversees functions including dispatching, permitting, fleet, facilities, warehouse, logistics, and field operations. This is a full-time position with a stated base salary of $150,000–$200,000 plus a performance-based bonus opportunity. Benefits include medical, dental, vision, paid time off, and a 401(k). Employment offers are contingent on successful completion of applicable background checks, drug screening, and motor vehicle report, where applicable.

Requirements

10+ years of progressive business or operational leadership experience, including full P&L ownership.
5+ years of leadership experience in residential home services or a related trades environment.
Proven track record of leading a multimillion-dollar operation and delivering measurable financial results.
Strong financial acumen, including the ability to manage budgets, analyze performance, improve margins, and drive profitability.
Demonstrated success using KPIs and operational data to influence decisions and improve business performance.
Experience leading managers and developing high-performing teams.
Strategic mindset combined with the ability to execute, solve problems, and drive accountability.
Strong communication, decision-making, and organizational leadership skills.
Bachelor’s degree in Business Administration or equivalent professional leadership experience.

Nice To Haves

Experience in HVAC, Plumbing, Sewer, or Electrical services.
Familiarity with ServiceTitan or comparable field service management software.

Responsibilities

Own the P&L and drive revenue, gross margin, EBITDA, and overall profitability.
Develop and execute business plans to expand market share, strengthen performance, and support long-term growth.
Set performance expectations, monitor key business metrics, identify opportunities, and hold teams accountable for results.
Improve productivity, efficiency, service delivery, sales effectiveness, and customer satisfaction across all trades.
Recruit, develop, coach, and retain high-performing managers and field teams.
Build a performance-driven organization where leaders take ownership, teams are engaged, and results matter.
Ensure consistent delivery of exceptional service and uphold the company’s commitment to prompt, professional, and trustworthy service.
Collaborate with finance, recruiting, marketing, training, dispatch, fleet, warehouse, and regional leadership to execute business priorities.
Oversee dispatching, permitting, fleet, facilities, warehouse, logistics, and field operations.
Maintain high standards for employee safety, regulatory compliance, and operational procedures.