Full-Time General Manager

UPS Multi-Location•Melbourne, FL

About The Position

The General Manager oversees daily operations at The UPS Store, leads and develops a high-performing team, drives sales growth, and ensures excellent customer service. This hands-on role manages employees, maintains operational standards, monitors store performance, and ensures compliance with company policies and procedures. The ideal candidate has at least three years of customer service experience and three years of management experience, along with strong leadership, communication, and problem-solving skills. The General Manager is expected to be organized, dependable, proactive, and willing to take ownership of all aspects of store operations. The role calls for a dedicated leader who develops the team, increases sales, runs the store efficiently with minimal supervision, and is interested in growing with the business over the long term.

Requirements

High school diploma or GED required; college education preferred.
Minimum 3 years of customer service experience required, preferably in a retail or service-based environment.
Minimum 3 years of management or supervisory experience required, with demonstrated success in leading teams and overseeing daily operations.
Strong leadership, team-building, and employee development skills.
Excellent customer service, sales, and problem-solving abilities.
Proficient computer skills, including Microsoft Office; Adobe software knowledge is a plus.
Strong verbal and written communication skills, including spelling and basic math.
Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Ability to manage schedules, monitor performance, and maintain operational accountability.
Must be dependable, self-motivated, professional, and results-oriented.
Ability to work independently, make sound decisions, and handle challenging situations professionally.
Willingness to learn all products, services, equipment, and operational procedures.
Ability to lift 50+ pounds.

Nice To Haves

College education.
Customer service experience in a retail or service-based environment.
Adobe software knowledge.

Responsibilities

Oversee daily store operations to ensure efficiency, productivity, and exceptional customer service.
Lead, train, coach, and evaluate associates to maintain high performance and accountability.
Drive sales growth by promoting products and services, upselling, cross-selling, and identifying new business opportunities.
Monitor store performance, sales goals, labor costs, and operational metrics to meet company expectations.
Manage employee scheduling, attendance, and staffing needs while maintaining labor efficiency.
Ensure employees follow company policies, operational procedures, and customer service standards.
Resolve customer complaints, shipping concerns, and operational challenges professionally and promptly.
Maintain accurate inventory records, order supplies, and minimize unnecessary expenses.
Ensure proper cash handling, transaction accuracy, and financial accountability.
Conduct regular store inspections to maintain a clean, organized, professional, and safe working environment.
Communicate regularly with ownership regarding store performance, employee concerns, and operational improvements.
Lead by example by assisting customers, processing shipments, and performing daily store functions as needed.
Take initiative, follow through on assigned tasks, and ensure deadlines and expectations are met.
Identify areas for improvement and implement solutions to increase store efficiency, profitability, and customer satisfaction.
Perform other duties as assigned.