General Manager - Warehousing

Ryder Supply Chain Solutions•Richfield, WI

1d•$106,000 - $118,000•Onsite

About The Position

Ryder is hiring a General Manager for its Supply Chain Solutions division in Richfield, Wisconsin. The role manages the overall financial, operational, and employee aspects of multiple accounts, with responsibility for profitable business retention and growth while meeting financial, employee, safety, and customer-satisfaction goals. The position is salaried, with a stated annual salary range of $106,000–$118,000 and an annual bonus incentive of up to 20% or more of salary. The regular schedule is Monday through Friday on day shift, with availability to work other shifts as needed. Travel is not required. The General Manager leads and develops employees, establishes goals and development plans, evaluates performance, provides feedback, handles disciplinary documentation, and identifies matters requiring escalation. The role oversees staffing, training, cross-training, location processes, customer issue resolution, KPI improvement, safety follow-up, overtime review, process audits, and invoice and revenue-recognition activities. The position requires collaboration across organizational levels and management of multiple accounts and large, multi-level teams.

Requirements

Bachelor’s degree in business, logistics, or supply chain, or an additional two years of relevant work experience.
At least five years of relevant experience in supply chain, logistics, warehousing, or a related industry.
At least five years of experience managing large, multi-level teams.
At least three years of demonstrated experience developing and implementing complete logistics solutions and project management skills.
At least one year of experience managing customer KPIs.
Demonstrated project management and facilitation skills.
Strong oral and written communication skills.
Ability to build and maintain professional relationships at all organizational levels, including peers, work groups, customers, and supervisors.
Ability to work independently and as part of a team.
Flexibility and self-direction in a fast-paced environment.
Ability to multitask, stay highly organized, and manage time effectively.
Strong attention to detail and follow-up practices.
Intermediate proficiency with basic PC skills, including Microsoft Office.

Nice To Haves

Master’s degree in a related field.
At least five years of experience managing, leading, and developing direct reports.
At least three years of experience leading teams in a LEAN work environment.
At least three years of Profit & Loss responsibility.
Some sales experience (0–1 year).
Some multi-client experience (0–1 year).
Advanced knowledge of truck brokerage.
Advanced knowledge of the RD/Logistics/Transportation industry.
Advanced knowledge of Ryder Safety Programs.
Intermediate knowledge of Ryder financial reporting and accounting procedures (Walker).
Advanced knowledge of the RD2000 computer system.
Advanced knowledge of Ryder products and services.
Advanced knowledge of the Ryder sales process.
Advanced knowledge of Ryder pricing models.

Responsibilities

Manage the financial, operational, and employee aspects of multiple accounts.
Retain and grow business profitably while meeting financial, employee, safety, and customer-satisfaction goals.
Set employee goals; assess skills; prepare individual development plans; support career development; evaluate performance; and provide ongoing feedback.
Conduct disciplinary actions and document warnings and performance improvement plans; elevate situations to the director when needed.
Develop direct and indirect reports and deliver relevant HR skills training.
Select qualified personnel and maintain appropriate staffing levels to avoid unnecessary use of outside labor.
Create and maintain location processes and SCLM; cross-train CLS and CLC staff.
Resolve customer satisfaction issues and review KPI tracking and improvement.
Ensure staff are trained in Transportation/Distribution Management.
Improve employee retention, reduce accidents compared with the previous year, and review and reduce unnecessary overtime.
Follow up on collision and team safety reporting, as well as supervisor first reports of injury, with LM.
Recommend location process initiation or improvement, assign responsibility to CLC/CLS, and conduct ongoing self-audits of processes and individual accountabilities.
Handle SOX invoice reconciliation and revenue-recognition preparation for the FFM designee when the role is the highest level at the account, and invoice the customer.
Perform other duties as assigned.