General Manager

El Pollo Loco • Corona, CA

20h

About The Position

The General Manager is fully accountable for all aspects of an El Pollo Loco restaurant’s operations. The role leads initiatives to provide an exceptional and consistent experience for customers and team members, ensures compliance with company policies, procedures, and standards, and works to meet or exceed sales and profitability targets. The General Manager maintains appropriate staffing levels and supports the professional growth of the restaurant team so it can achieve operational objectives.

The position involves managing, coaching, and recognizing team members; training and overseeing opening and closing procedures; planning labor and schedules; supporting restaurant workstations as needed; and maintaining guest-service and speed-of-service standards. The General Manager also oversees restaurant hiring activities, including interviews, references, I-9 verification, and new-hire orientation. Other duties may be assigned by management to support restaurant operations.

Requirements

• Must be at least 18 years old.
• Must be an EPL Assistant Manager or have the equivalent of 3 or more years of management experience; restaurant experience is preferred.
• Must possess and maintain a valid driver’s license and a reliable vehicle that may be used for company business.
• Must obtain Serve Safe Certification.

Nice To Haves

• High school diploma or equivalent (GED) preferred.
• Management experience in a restaurant environment preferred.

Responsibilities

• Manage, coach, and recognize team member performance to support efficient restaurant operations.
• Execute and train the team on opening and closing procedures in accordance with company policies, overseeing restaurant setup, food preparation, and cleaning.
• Plan labor and workforce deployment effectively and efficiently.
• Align staffing levels and schedules with anticipated sales volume, labor models, productivity expectations, customer-service standards, and labor-hour targets.
• Provide hands-on coverage of restaurant workstations and, as needed, cover team member breaks.
• Maintain focus on guest service and speed of service, working toward company timeliness goals.
• Educate the team on operational efficiency metrics and ensure compliance with standards.
• Oversee restaurant hiring, including interviews, references, I-9 verification, and new-hire orientations.
• Perform other duties assigned by management to support restaurant operations.

Benefits

• Competitive pay and quarterly bonuses
• Free meals during your shift
• Employee discount on food
• Career growth potential and promotion from within
• Tuition reimbursement
• Medical, dental, and vision insurance
• Flexible Spending Account
• Paid vacation
• Paid sick time
• 401(k) plan with match and immediate vesting (must be at least 21 to participate)
• Employee Assistance Program
• Life insurance
• Legal insurance
• Long-term disability coverage
• Pet insurance
• Discounts on theme parks, movie tickets, sports events, hotels, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed