General Manager

F-L Management Inc • Louisville, KY

6d • $75,000 - $95,000 • Onsite

About The Position

Hotelco KYLV LLC is seeking an experienced General Manager to lead Cottonwood Airport & Expo Hotel, our 171 room limited-service hotel with extensive meeting space in Louisville, Kentucky. We're looking for a hands-on leader who enjoys improving operations, building a strong team, and growing both guest satisfaction and financial performance. If you're energized by the chance to make your mark and see the results of your work, this role offers real ownership, with the backing of regional and corporate leadership in sales, HR, payroll, revenue management, and accounting.

Requirements

• Strong communication, analytical, and decision-making skills.
• Ability to admit mistakes and work collaboratively to correct them.
• Dependable leader who shows up for the team and corporate.
• 2+ years as a General Manager or Assistant General Manager, preferably in a limited-service, select-service, or full-service hotel.
• Proven ability to understand and manage a P&L, control labor, and hit financial targets.
• Experience with hotel property management and accounting systems, Google Workspace, and Microsoft Office.
• Ability to work independently, prioritize, and stay composed in a fast-paced environment.
• Any locally required certifications, or the ability to obtain them.
• Must be able to walk, sit, or stand for long periods at a time.
• May be required to do light lifting or carrying.
• Capable of working in a fast-paced environment and in stressful situations.
• Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.
• Must be able to travel when necessary.
• Must possess a valid driver’s license, clean driving record, and a personal vehicle.

Nice To Haves

• A bachelor's degree in hospitality or business is a plus but NOT a requirement; equivalent experience is welcome.

Responsibilities

• Manage daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection.
• Provide leadership, training, direction, and support to hotel employees.
• Maintain a high-quality product.
• Ensure good communication with Revenue Manager and Corporate Sales Manager regarding local information, market conditions, and special events impacting occupancy and/or rate.
• Ensure front desk staff is informed of rate structure, yield management policies, and central reservations procedures.
• Train front desk staff on selling techniques and procedures for current promotions.
• Schedule labor and manage controllable expenses in line with business demand, taking corrective action when costs are higher than expected.
• Protect the company’s financial assets by properly administering company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll, and all other financial transactions.
• Administer company policies and procedures for protecting the safety of guests and employees.
• Receive satisfactory scores for inspections and reviews and take action for guest recovery.
• Execute company policies and procedures for purchasing.
• Train staff on guest service procedures in accordance with industry and company standards.
• Train staff to handle upset guests and resolve issues before they leave the property.
• Respond to online reviews and guest feedback to improve operations.
• Recruit, hire, train, and develop a team.
• Build and retain a stable, engaged team, and develop future leaders.
• Lead by example, conducting business professionally and in line with company policies and ethical standards.
• Maintain the hotel's physical condition to company standards through preventive maintenance and quick-fix programs.
• Ensure maintenance team uses maintenance systems for tracking work orders.
• Communicate effectively and work with regional and corporate leadership on property improvement needs.
• Immediately notify corporate maintenance and operations leadership of major issues and take prompt action to protect guests, staff, and the property.

Benefits

• 401k match
• Healthcare - Medical, Dental, Vision coverage as well as life insurance options.
• Paid Time Off
• Cell phone Stipend
• Discounts at other hotel properties we own around the country.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree