General Manager

JLL•Oklahoma City, OK

14d•Onsite

About The Position

The General Manager leads the retail property team in meeting client objectives and oversees the management, operations, specialty leasing, marketing, and financial aspects of a shopping center. The role requires an assertive, professional leader who works collaboratively with on-site personnel, JLL corporate employees, and client representatives. The General Manager identifies and deploys best practices and manages the property in the best interests of JLL and the client. The position is on-site in Nichols Hills and Oklahoma City, Oklahoma. It requires a real estate license, a bachelor’s degree, and 8–10 years of retail property management experience. The work may involve standing and walking, as well as working nights and weekends. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

Real estate license required.
Bachelor’s degree (B.A. or B.S.).
8–10 years of experience in retail property management.
Competency with Microsoft Office, internet navigation, and general personal computer use.
Excellent verbal and written communication skills.
Demonstrated leadership and professionalism.
Ability to problem-solve and provide actionable, positive feedback.
Ability to work independently and within a team environment.
Ability to collaborate with cross-functional groups.
Flexibility to work in a fast-paced environment.
Must be authorized to work in the United States without sponsorship.
Work may involve standing and walking, and working nights and weekends.

Nice To Haves

Proficiency in Yardi and Forecast Manager preferred.

Responsibilities

Maintain the safety, cleanliness, and integrity of building areas, systems, and equipment for all property users.
Prepare the team to respond to emergency and crisis situations.
Maintain knowledge of the local market, including competing properties and area demographics.
Represent the property and JLL in community affairs.
Enforce tenant lease requirements.
Manage the property marketing manager’s activities in coordination with the regional marketing manager.
Identify operational inefficiencies, implement process improvements, and improve property performance and appearance while maintaining tenant satisfaction and asset value.
Build effective working relationships with store managers, merchants, and specialty tenants to understand and drive sales.
Conduct property condition assessments and operational needs analyses to optimize operational and capital expense planning and prevent deferred maintenance.
Negotiate and manage major vendor contracts, service agreements, and insurance policies, balancing cost containment with quality standards.
Work with the property’s leasing agent to execute new and renewal leases in line with client objectives.
Direct specialty leasing activities to optimize temporary tenant and cart occupancy and maximize property revenue.
Work with the property’s leasing specialist to ensure budgeted leasing activity occurs.
Negotiate tenant rent reduction or termination requests.
Develop and implement an annual business plan to achieve the property’s budgeted net operating income.
Manage property capital expenditures within budget.
Direct preparation and implementation of annual financial reports, the annual budget, management plan, marketing plan and budget, and monthly reports.
Direct preparation and submission of monthly and quarterly financial reports, forecasts, and sales reports to the asset manager.
Monitor and assist with rent collections and carry out appropriate collection processes.
Oversee property-level financial controls, including audit compliance, accounts payable and receivable processes, and monthly financial reconciliations.
Establish and maintain an effective working relationship with the asset manager and serve as the primary contact for property-related issues.
Coordinate with regional managers and the leasing team to ensure consistent, high-quality interaction with the asset management firm.
Communicate property activities to the asset manager to demonstrate the quality of JLL’s management services.
Develop and propose value-enhancement initiatives, including common-area upgrades, sustainability programs, and asset optimization.
Direct and supervise all property employees.
Develop personnel action plans for direct reports and ensure supervisory employees do the same for their teams.
Provide regular employee feedback through performance objectives, mid-year and annual reviews, and other communication.
Coordinate appropriate training for property personnel.
Set team courses of action to accomplish goals and evaluate results.