General Manager - The Mill Coffee & Tea
About The Position
The General Manager is responsible for leading all operations at The Mill Coffee & Tea location within Eppley Airfield. This role ensures exceptional guest service, operational excellence, strong financial performance, and adherence to The Mill Coffee & Tea, Plum Market, and airport standards. The General Manager oversees Team Member development, daily service execution, inventory control, financial performance, and compliance. This is a hands-on leadership role for a motivated individual who thrives in a fast-paced airport environment and is passionate about coffee, hospitality, service, and team culture.
Requirements
- Minimum 3–5 years of management experience in food service, retail, or hospitality; specialty coffee experience strongly preferred.
- Proven success managing high-volume operations and leading diverse teams.
- Excellent communication, problem-solving, and organizational skills.
- Knowledge of inventory systems, basic financial reports, and food safety practices.
- Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays.
- Must be able to pass a background check and obtain airport badging.
- Comfortable standing for extended periods and lifting up to 50 lbs.
- ServSafe or equivalent certification.
- Familiarity with point-of-sale and back-office systems, such as Toast, Microsoft Office, ADP, and other platforms.
Nice To Haves
- Bilingual communication is a plus.
Responsibilities
- Oversee daily operations of The Mill airport location, ensuring smooth, efficient, and guest-focused service.
- Lead, coach, and develop a high-performing team through training, clear expectations, motivation, and accountability.
- Ensure compliance with all airport regulations and food safety standards.
- Maintain accurate inventory, control costs, and monitor product rotation and stocking procedures.
- Schedule and manage Team Member shifts to ensure optimal coverage and labor efficiency.
- Resolve guest concerns and feedback in a timely and professional manner.
- Monitor financial performance and drive results through attention to margin, labor, and waste reduction.
- Partner with leadership and support teams to meet operational goals and implement best practices.
- Actively work alongside the team on the floor and behind the counter to support service execution and identify opportunities for workflow improvement.
- Maintain cleanliness, safety, and security standards throughout the location.
- Represent The Mill + Plum Market values and service standards to guests, vendors, and airport partners.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
