General Manager

TUFFSHED•Medford, OR

3d•$85,000 - $90,000

About The Position

Tuff Shed is recruiting a results-driven General Manager to operate a Factory Store profitably. Reporting to the Regional Vice President, the General Manager leads and manages retail and wholesale sales, production, installation, customer service, safety, human resources, and accounting. This is a complex, hands-on leadership role requiring the ability to oversee a multifaceted business and its employees. The General Manager oversees store operations, production and installation teams, scheduling, inventory, materials, building permits, staffing, training, customer experience, safety, fleet management, and financial performance. The role also partners with District Sales Managers and Regional Sales Directors and builds relationships with Home Depot business partners. Tuff Shed, founded in 1981, is described as America's largest manufacturer and installer of storage buildings and garages. The company offers a benefits package to full-time employees.

Requirements

Five years of management experience; experience as a General Manager or in a similar capacity is highly preferred.
Hands-on experience in a fast-paced, high-volume operations environment.
Proven leadership and relationship-building skills, including experience managing employees and resolving employee relations issues.
Strong management, leadership, selling, marketing, and customer service skills.
Significant safety management experience, including OSHA, fire prevention, machine and tool usage, personal protective equipment, hazard communication, lifting techniques, forklift safety, electrical safety, fall protection, and safety training documentation.
Hands-on computer skills with Microsoft Office and Internet applications.
Current, valid driver's license and a satisfactory Motor Vehicle Report.
High school diploma or equivalent.

Nice To Haves

DOT, OSHA, and employment law knowledge.
Manufacturing/production and service experience in the home improvement industry.
A strong local network and experience recruiting and managing independent installers.
Experience using CRM software such as Oracle, JDE, Onyx, Salesforce.com, Goldmine, or similar systems.
Bachelor's degree or equivalent requisite experience.

Responsibilities

Operate the Factory Store efficiently and profitably.
Organize, direct, control, and lead Store employees.
Recruit, hire, train, and manage production team members, including Factory Store leaders.
Ensure inventory accuracy through regular counts and order materials in a timely and cost-effective manner.
Ensure building quality and customer experience meet company expectations.
Carry out the Company Safety program and comply with DOT regulations.
Schedule product installations efficiently while considering customer expectations.
Manage the Store's product backlog.
Oversee the process of securing building permits.
Oversee and assist the Scheduling team.
Staff the Store appropriately.
Build relationships with Home Depot business partners through regular visits.
Ensure employees are trained and informed about company policies, procedures, practices, and benefits.
Regularly review and analyze the Store's profit and loss, understand its budget, and maintain timely accounting records.
Manage the Store's accounts receivable collection process.
Manage the Store's fleet of vehicles and maintenance records.
Partner and collaborate with District Sales Managers and Regional Sales Directors.
Lead retail and wholesale sales, production, installation, customer service, safety, human resources, and accounting functions.
Resolve employee relations issues and lead by example.
Work with customers to understand their needs, design their buildings, and deliver a quality product.