General Manager

Lineage Logistics•Smithfield, VA

About The Position

The General Manager provides strategic direction and operational support to meet established goals for a small- to medium-sized warehouse with broad responsibilities and operational complexity. The role operates the facility in accordance with regulatory requirements and company safety standards, policies, and procedures. It oversees warehouse performance, personnel, customer service, sales collaboration, budgets, facility resources, and food safety and quality initiatives. The role may involve working in cold storage temperatures as low as -20°F/-25°C or dry storage temperatures up to 100°F/37°C, while wearing company-provided personal protective equipment and freezer gear, and travel of up to 25%.

Requirements

Bachelor’s degree or equivalent work experience.
At least 4 years of Operations Management experience in Supply Chain or a related field.
Demonstrated proficiency in developing and implementing strategy and annual plans, including budgets, operational performance plans, SOPs, and workshops, as well as bottom-line cost and efficiency management.
Experience with continuous improvement quality processes such as Six Sigma and/or LEAN.
Experience managing, training, and developing people in operational roles.
Proficient computer skills, including Microsoft Office Suite.
Demonstrated experience working with Warehouse Management Systems (WMS).
Excellent verbal and written communication skills, including the ability to interact with internal and external customers.
Ability to lead discussions, make presentations, and deliver technical results to a non-technical audience.
Excellent analytical and problem-solving skills, including the ability to deal with ambiguity.
Ability to travel up to 25%.
Ability to work in temperatures as low as -20°F/-25°C in cold storage sites or up to 100°F/37°C in dry storage sites while wearing company-provided personal protective equipment and freezer gear.
Ability to lift a minimum of 40 lbs./18 kg; the weight may be higher depending on the facility.
Comfort with varying noise levels, which can sometimes be loud.

Responsibilities

Direct, recruit, train, develop, and provide performance feedback to direct reports to support productivity, efficiency, and effectiveness.
Achieve company performance goals, including internal and external KPIs such as Labor to Revenue (LTR), truck turn times, and customer service standards.
Review and analyze warehouse activities and costs to drive process improvement.
Collaborate with the Sales Manager on marketing and sales efforts, including new account strategies, prospecting, sales calls, rate development and quoting, contract negotiations, and closing sales.
Establish and maintain a strong focus on customer service and client relationships at facilities.
Monitor and control budgets, capital expenditures, material handling equipment, and space utilization to meet corporate targets.
Facilitate and support initiatives for the proper receipt, storage, handling, and distribution of food, exceeding Lineage safety and food quality standards and supporting employee health and safety.