General Manager(01341) 205 Creel Street

Domino's Franchise•St. Mary's, WV

22h

About The Position

The General Manager is responsible for everything that happens during a scheduled shift and for all store operations. The role oversees cost, inventory, and cash control, customer relations, and team performance while setting a professional example for the store. General Managers may manage 3 to 30 employees during a shift and also perform the duties of Customer Service Representatives and Delivery Drivers. The position includes greeting customers, taking and processing orders, operating the cash register, preparing products according to portion sizes, recipes, and baking procedures, and delivering products safely and courteously. It also involves maintaining restaurant cleanliness, keeping a professional appearance in accordance with Domino’s grooming standards, and completing general store-team tasks such as stocking, inventory paperwork, and cleaning equipment and facilities. On-the-job orientation and training are provided. The store operates seven days a week, including weekends and holidays. Schedules are described as flexible, but the General Manager must be willing to work when needed, including busy periods. Work may involve standing and walking for much of the shift, handling deliveries and supplies, and exposure to hot and cold temperatures, food odors, cornmeal dust, hot equipment, sharp edges, moving mechanical parts, and varying outdoor weather.

Requirements

At least 18 years old.
Experience leading a team; the role requires managing 3 to 30 people during a shift.
Clean driving record and ability to pass a Motor Vehicle Record check.
Valid driver’s license and access to a reliable, insured vehicle.
Ability to work when needed, including weekends and holidays.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination to make precise, rapid movements; ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform work involving prolonged standing and walking, occasional sitting for paperwork, and handling supplies weighing up to 50 pounds.
Ability to work around hot surfaces and tools, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped spaces, and changing temperatures.

Responsibilities

Oversee all store operations and everything that happens during the scheduled shift.
Manage 3 to 30 employees during the shift and motivate the team to meet expectations.
Control costs, inventory, and cash, and maintain customer relations.
Perform the duties of Customer Service Representatives and Delivery Drivers.
Greet customers, take and process orders by telephone and in person, and collect payments.
Operate the cash register and make correct monetary change.
Prepare products accurately and consistently in accordance with portion sizes, recipes, and baking procedures.
Deliver products from the store to customers safely and courteously.
Maintain cleanliness throughout the restaurant, including equipment and facilities.
Maintain a professional appearance in compliance with Domino’s Pizza Grooming Standards.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.