1833 Club General Manager

Potawatomi Casino | Hotel•Milwaukee, WI

106d•Onsite

About The Position

In this fast-paced, high energy environment where great guest service and attention to detail is essential, how do we ensure all of our team members receive the best service? As a VIP Lounge (1833 Club) General Manager, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Requirements

High School Diploma or equivalency required.
Bachelor’s degree in Hospitality, Business Management, or related field and three (3) years of restaurant management experience required. If no degree, five (5) years of restaurant operations/management or equivalent experience required, preferably in a high volume/large capacity restaurant.
Three (3) years of supervisory or management experience is required
Successfully complete Responsible Alcohol and Food Safety Service certified within ninety (90) days of start date.
Office skills, ability to use standard office equipment and computer familiarity in Microsoft Word, Outlook, Excel, Internet, Power Point, and Access. Experience with Point of Sale systems preferred.
Ability to handle multiple tasks, work without supervision, exercise initiative, and have knowledge to perform all positions within the venue.
Ability to communicate effectively before groups of team members of organization.
Ability to maintain organization, meet deadlines and possess integrity and discretion in handling confidential information.
Ability to read and interpret documents such as operating instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to proactively solve practical problems and deal with stress effectively.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
While performing the duties of this job, the team member is regularly required to talk and hear; stand and walk, climb or balance, stoop, kneel, crouch, and crawl. The team member is required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The team member must be able to operate a personal computer. The team member is occasionally required to lift, carry, push, pull, and/or move objects up to twenty five (25) pounds and up to fifty (50) pounds with assistance.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Experience with Point of Sale systems preferred.

Responsibilities

Operate VIP Lounges efficiently and effectively within the fiscal and operational guidelines of the venue.
Oversee daily operations of the venues to include but not limited to support the venue’s concept, maintain menu and product knowledge, conduct shift meetings, daily training, opening/closing duties, and ensure a positive environment for team members and guests.
Develop initiatives to increase sales, control costs, and manage appropriate inventories.
Ensure proper management of department expenses to include but not limited to labor, inventories, and revenue. Control pace and quantity of production, minimize down time, and motivate staff.
Carry out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interview and hire; train team members; plan, assign, and direct work; appraise performance; motivate, reward, and discipline team members; address complaints; and resolve problems
Understand, analyze, and evaluate venue financial reports and work on outlet budget with management; make adjustments accordingly to achieve set financial plan.
Ensure and facilitate effective communication and establish a congenial and professional relationship with all departments to ensure consistency within the casino.
Ensure efficient scheduling to meet business demands.
Set a daily example of professional behavior, cooperation and responsibility.
Maintain a safe, sanitary, and organized work environment.
Ensure the highest standards of quality and prompt service to all guests.
Maintain a complete knowledge of venue service standards for all positions.
Establish, update and ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
Perform other duties as assigned.