Club General Manager | Union Padel Club

Lakeshore Sport & Fitness•Chicago, IL

2d•Onsite

About The Position

At Union Padel Club, we're building more than a place to play. We're creating a destination where people come to compete, connect, socialize, and belong. We're looking for an energetic, hospitality-driven Club General Manager to lead the club and help bring that vision to life. This is a highly visible, hands-on leadership role for someone who loves people, thrives in a fast-paced environment, and believes great businesses are built one relationship at a time. You won't be leading from behind a desk. You'll be on the floor—welcoming members, supporting your team, creating memorable experiences, hosting events, solving problems, and building the culture that makes Union feel like a place people want to spend their time. If you're an entrepreneurial leader who loves hospitality, community, sports, and creating something from the ground up, we'd love to meet you.

Requirements

Experience leading teams and developing people.
Experience in hospitality, fitness, private clubs, sports, restaurants, entertainment, or other lifestyle businesses.
Enjoys sales, networking, community engagement, and relationship building.
Comfortable owning both the details and the big picture.
Leads with energy, positivity, and a genuine desire to help people.

Nice To Haves

Loves hospitality and creating memorable experiences.
Naturally builds relationships and enjoys being around people.
Energized by being on the floor rather than sitting in an office.
Thinks like an entrepreneur and enjoys building something new.
Balances culture and hospitality with accountability and business discipline.
Confident, approachable, organized, and adaptable.
Thrives in a fast-paced, high-energy environment.
Bonus: You already play padel—or are excited to learn.

Responsibilities

Oversee the daily operation of the club and ensure everything runs smoothly.
Maintain high standards for facilities, cleanliness, safety, presentation, and service.
Partner with department leaders to create a seamless experience across the club.
Establish and maintain operating standards, processes, and procedures.
Identify opportunities to improve efficiency, service, and profitability.
Take ownership of issues and ensure they are resolved quickly and effectively.
Drive membership growth, engagement, and retention.
Partner with sales and marketing teams to support membership initiatives.
Build relationships with local businesses, organizations, and community partners.
Represent Union Padel Club within the local community.
Identify opportunities to increase revenue and strengthen the overall business.
Help establish Union as the premier destination for padel, hospitality, and social connection.
Develop and support leagues, tournaments, clinics, social events, and community programming.
Create a calendar of experiences that gives members reasons to visit the club beyond playing padel.
Partner with the food & beverage team to create memorable events and activations.
Encourage new ideas and continuously look for ways to make the club more engaging.
Build programming that attracts new members while strengthening relationships with existing ones.
Hire, train, coach, and inspire a high-performing team.
Create a culture built on accountability, ownership, hospitality, and fun.
Set clear expectations and hold team members accountable for delivering exceptional service.
Develop team members and create opportunities for growth.
Recognize strong performance and celebrate team successes.
Lead by example and set the tone for the club every day.
Manage the club's budget and financial performance.
Monitor key performance indicators and identify opportunities for improvement.
Partner with ownership to establish and achieve business goals.
Make thoughtful decisions that balance member experience, team culture, and financial performance.
Understand the numbers and use them to drive better business decisions.
Take ownership of the club's overall success.