General Manager

The NOW Wicker Park•Chicago, IL

7d•$55,000 - $65,000

About The Position

The General Manager leads and mentors the Experience Guides (front desk), Massage Therapists, and leadership teams while overseeing seamless business operations, a high-level guest experience, and profitable business practices. The role centers on connecting with people and motivating and inspiring them to achieve results. The General Manager is expected to demonstrate leadership, motivation, organization, and urgency while remaining guest- and member-centric, and serves as an ambassador of The NOW’s vision and Brand Truths. This is a fast-paced, results-oriented position requiring adaptability and the ability to help others respond to business challenges and achieve organizational goals.

Requirements

At least 4 years of industry or similar business experience operating a fast-paced, high-volume business.
Proven track record in sales and building a recurring guest base and sense of community.
Business acumen and the ability to understand and address profit and loss statements, budgets, sales forecasts, and labor forecasting.
Excellent communication, listening, and computer skills.
Ability to lead a team and enjoyment of mentoring people.
Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Membership program and/or wellness industry experience.

Responsibilities

Recruit, hire, and continually develop front desk and Massage Therapist team members; mentor and coach employees to excel and achieve their goals.
Document and deliver performance management and maintain positive team relationships.
Deliver a high-level guest experience, address online reviews, engage with the community, and resolve guest issues and employee relations in a manner consistent with The NOW Brand Truths.
Build and maintain team schedules to maximize productivity and efficiency, and manage payroll and scheduling demands in a timely manner.
Perform accounting duties, including recording daily cash flow, managing payroll, and executing inventory; monitor budgets and drive sales.
Uphold standards of cleanliness, safety, and compliance, including massage therapy laws.
Plan and oversee promotions and collaborations with local businesses to enhance brand presence.