General Manager

Agile Retail•Carrollton, GA

1d•Onsite

About The Position

ACE is opening its first permanent US location in Dallas and is hiring a General Manager to lead the operation from day one. This role has end-to-end responsibility for the Dallas site, bringing together customer experience, people leadership, card submission, and operational excellence. The General Manager will also directly manage three Field Sales Managers who build relationships with independent card stores across the surrounding market. The role offers local ownership of the business, including building the team, shaping the culture, and helping establish how ACE grows in the US. The General Manager is expected to lead as the operator of a standalone business, uphold ACE's brand and service standards, and set a high standard for integrity and accountability. This is a full-time, on-site position in Dallas. The operation runs seven days a week, so schedule flexibility is required, including evenings, weekends, and events according to business needs. The position requires an active presence across customer-facing and operational areas, and some local travel may be required for Field Sales activity, partnerships, and events. Deep grading expertise is not required; ACE will provide technical training. Genuine curiosity and credibility in trading cards, collectibles, sports, or the wider hobby are valued.

Requirements

At least 2 years of management or leadership experience in retail, service, hospitality, or another customer-led environment.
Proven experience leading, coaching, and developing high-performing teams.
Experience managing multiple functions or areas of responsibility.
Strong commercial judgment and confidence owning business performance.
Experience driving sales, partnerships, or local business growth.
Strong operational discipline and attention to detail.
Experience with scheduling, recruitment, and performance management.
Excellent communication and relationship-building skills.
Ability to work autonomously and make decisions in a growing business.
High levels of ownership, integrity, and accountability.
Ability to work a flexible schedule based on business needs, including evenings, weekends, and events.
Ability to maintain an active presence across customer-facing and operational areas of the site.

Nice To Haves

Experience or interest in trading cards, collectibles, sports, or the wider hobby.
Genuine curiosity and credibility within the trading cards and collectibles category; deep grading expertise is not required, as ACE will provide training.

Responsibilities

Own the overall performance and day-to-day leadership of the Dallas location.
Deliver an exceptional experience for collectors and customers.
Lead, coach, and develop the onsite team.
Directly manage three Field Sales Managers.
Develop relationships with independent card stores across the Dallas market.
Drive local sales performance, partnerships, and commercial growth.
Maintain card submission, handling, security, and chain-of-custody standards.
Ensure operational accuracy, efficiency, and compliance.
Manage workforce scheduling and labor.
Lead recruitment, onboarding, performance management, and team development.
Oversee opening, closing, and overall site standards.
Deliver ACE brand and service standards across the operation.
Set standards for product and collector passion, customer experience, commercial and brand leadership, operational excellence, relentless standards, trust, and accountability.
Support Field Sales activity, partnerships, and events through some local travel as needed.