General Manager - Let's Play Soccer, Grand Blanc

Let's Play Soccer•Grand Blanc, MI

6d•Onsite

About The Position

The General Manager leads the Let’s Play Soccer facility in Grand Blanc, Michigan, creating a safe, fun, and welcoming environment for players while supporting the company’s mission of uniting people through soccer and acts of service. The role balances revenue goals with clear communication, fair decisions, customer service, and follow-through. The General Manager leads by example, supports staff and customers directly, takes ownership of operational issues, and develops the team to encourage memberships, repeat leagues, and referrals. The position oversees employees, revenue growth, and day-to-day facility operations, including budgets, vendors, maintenance, safety, and compliance. It also involves guest engagement and resolving customer concerns. Nights and weekends are required; shifts vary within the stated operating schedule of Monday–Friday, 4 p.m.–1 a.m., and Saturday–Sunday, 6 a.m.–1 a.m. The role offers a base salary of $70,000–$80,000 plus bonuses, paid medical, mental health, vision, and dental coverage, a 401(k) match, unlimited vacation, a personal leadership coach, and professional certifications.

Requirements

Proven sales success.
Experience in a lead or supervisor role.
Bachelor’s degree or equivalent experience in customer service, sales, or operations.
Must be at least 18 years old.
Availability to work nights and weekends; shifts vary within the stated Monday–Friday 4 p.m.–1 a.m. and Saturday–Sunday 6 a.m.–1 a.m. schedule.

Nice To Haves

Spanish/English bilingual ability.
Soccer or team-sports background.
Comfort with basic business numbers.

Responsibilities

Hire, train, schedule, and coach the team; set clear standards and provide timely feedback.
Grow revenue by filling leagues, increasing memberships, building local partnerships, and meeting monthly goals.
Run facility operations, including budget and spending, vendors, maintenance, safety, and compliance; keep the facility spotless and ensure on-time openings.
Welcome guests, resolve issues promptly, and follow up to build customer loyalty.
Take ownership of problems, including adjusting staffing, contacting vendors, addressing customer concerns, and following through.
Support staff and customers directly when needed, including at the front desk, assisting referees, and resolving scheduling issues.
Develop employees, recognize successes, and create experiences that encourage memberships, repeat leagues, and referrals.
Use soccer and acts of service to unite the local community and build loyalty to the brand.