General Manager

PDQ Door•Hampden, ME

10d•Onsite

About The Position

The General Manager will be responsible for all aspects of operations to ensure efficient and effective service delivery. This role requires a combination of technical expertise in garage door systems, leadership skills, and business acumen to drive growth and profitability. Key areas of focus will include team management, service operations, customer relations, wholesale management, sales & marketing, financial management, and quality assurance.

Requirements

Proven experience in a managerial role, preferably in the garage door service or similar skilled-trade industry.
Technical knowledge of garage door systems and repair techniques is preferred.
Previous sales experience
Valid driver's license and clean driving record.
Strong leadership skills with the ability to motivate and manage a diverse team.
Excellent communication and interpersonal abilities.
Proficiency in computer applications and software relevant to service management.
Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

Responsibilities

Supervise and lead a team of technicians and administrative staff; assign tasks, schedule work shifts, and ensure adequate staffing levels.
Provide training, coaching, and mentorship to team members to enhance their skills & performance; conduct performance evaluations and address any disciplinary issues as necessary.
Coordinate service calls & dispatch technicians to customer locations; ensure timely & quality completion of service/repair jobs.
Monitor inventory levels of parts & supplies to maintain adequate stock levels; implement & enforce safety protocols to ensure a safe working environment for employees and customers.
Build & maintain strong relationships with customers to understand their needs and expectations; address customer inquiries, concerns, & complaints promptly and professionally; seek feedback from customers to continuously improve service quality and customer satisfaction.
Monitor customer trends and competitor activity to identify new wholesale opportunities; assist with quoting, site checks, and commercial project bids.
Collaborate with the marketing team on campaigns, promotions, and branded materials for both retail and wholesale; build long-term relationships with both retail customers and wholesale dealer accounts; provide excellent service & support to local contractors, builders, and resellers.
Develop & implement strategies to attract new customers and retain existing ones; collaborate with the marketing team to create promotional materials & campaigns.
Identify opportunities for upselling additional products or services to customers; quoting, selling, site checking and other essential sales responsibilities.
Prepare & manage the budget for the service location; monitor financial performance against targets & implement corrective actions as needed; identify cost-saving opportunities & optimize operational efficiency to maximize profitability.
Establish & enforce quality standards for service delivery; conduct regular inspections & audits to ensure compliance with company policies and industry regulations; implement continuous improvement initiatives to enhance service quality and efficiency.