General Manager

Pizza Hut • Elizabethton, TN

7d

About The Position

The Pizza Hut Restaurant General Manager (RGM) is responsible for driving the restaurant’s financial and operational performance by empowering and engaging the team. The RGM oversees restaurant staff and operations, builds a positive culture aligned with Tasty Hut, LLC’s values, and ensures operational excellence and compliance with Pizza Hut brand standards.

The role manages restaurant performance, including P&L, inventory, forecasting, scheduling, customer service, team development, facility upkeep, vendor relationships, and community-oriented sales efforts. The RGM communicates company initiatives, supports employee career development and performance management, and ensures a safe, clean, organized restaurant that meets applicable health and safety requirements. The position reports to the District Manager.

Requirements

• ServSafe certification.
• Completion of the Lead On! Shift Leader training.
• MSM Course 10.
• Proficiency with Microsoft Office.
• Completion of Lead On! General Manager training and computer basics.
• Reliable transportation.
• Ability to communicate and give feedback.
• Valid driver’s license and car insurance.
• Ability to adhere to General Manager schedule requirements, including peak hours.
• Satisfactory motor vehicle record check.
• Customer-focused approach (“Be A Customer Maniac!”).

Responsibilities

• Oversee restaurant staff and operations with an entrepreneurial mindset.
• Hire and train employees and build a bench of shift leaders and team members.
• Promote a positive restaurant culture and employee experience.
• Maintain excellent customer service standards and follow Pizza Hut service principles.
• Oversee and execute inventory, forecasting, and scheduling processes.
• Ensure team members have the tools and knowledge needed to succeed.
• Partner with the Field Marketing Manager and Director of Field Compliance to grow sales and engage with the community.
• Develop a store team that achieves high customer satisfaction results.
• Ensure the restaurant meets or exceeds Tasty Hut, LLC and Pizza Hut standards and processes, including food, restaurant, and driver safety, CHAMPS, Brand Standards, FSSC, and CORE.
• Work with the District Manager to maintain the facility and keep it in good repair.
• Manage the restaurant’s P&L and evaluate and improve its operational and financial performance.
• Communicate company initiatives and programs to restaurant teams and manage team performance to execute them effectively.
• Own the restaurant team’s career development and performance management process (MSM).
• Use Pizza Hut tools, including Hutlink, Learning Zone, and Pizzapedia.
• Deliver Pizza Hut training materials and courses and follow up with store teams.
• Comply with applicable laws and regulations and ensure a safe work environment.
• Maintain a clean, organized restaurant that meets health and safety regulations.
• Demonstrate knowledge of the trade area and maintain positive vendor relationships.
• Act as a steward of the Pizza Hut brand and maintain the restaurant calendar.
• Manage and follow Tasty Hut, LLC policies and handbook.
• Maintain a professional image and ethical conduct as a representative of Tasty Hut, LLC.
• Exhibit Tasty Hut, LLC core values and work to fulfill its mission and vision.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed