General Manager

Gravity Haus • Vail, CO

7d • $140,000 - $155,000 • Onsite

About The Position

Gravity Haus is seeking an experienced, dynamic, and highly motivated General Manager to oversee the overall operation and presence of its hotel. The General Manager leads a dedicated team in delivering exceptional guest experiences, driving operational excellence, and achieving financial goals while embodying Gravity Haus’s core values and adventurous spirit. Temporary onsite housing is available.

The role oversees hotel operations across front office, housekeeping, maintenance, food and beverage, and spa or wellness services. It is accountable for financial performance, staff development, guest service, sales and marketing, community and membership engagement, events, and facility maintenance. Success is measured in part by membership growth and retention, event quality and participation, operational efficiency, and employee, guest, and member satisfaction.

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that connect locals and travelers. Its work is rooted in the outdoors and intentional living, guided by the values Keep Growing; Bring Others Along; Create Powerful Moments; Be “All-In” + Go the Distance; and Make it Better than You Found It.

Requirements

• Proven experience as a General Manager or senior hotel leader with a strong track record in hospitality operations; 7+ years preferred.
• Strong financial acumen, including budget management, forecasting, labor planning, and cost control.
• Exceptional leadership, team-building, and talent development skills, including the ability to train, mentor, and retain high-performing teams.
• Excellent communication and interpersonal skills, with the ability to inspire confidence, collaboration, and engagement across departments.
• Highly organized and solutions-oriented, with the ability to manage multiple priorities while maintaining high-quality execution.
• Experience with sales and marketing strategies to drive revenue, brand visibility, and guest loyalty.
• Proficiency with property management systems (PMS), hotel technology platforms, and MS Office or Google Suite.
• Flexible schedule availability, including evenings, weekends, and holidays based on business needs.
• Ability to stand and work on feet for extended periods.
• Ability to lift and carry up to 40 lbs.

Nice To Haves

• Demonstrated success in fast-paced, boutique, lifestyle, or experiential hotel environments.
• Wellness or food and beverage experience.
• Passion for outdoor recreation, sustainability, wellness, and delivering meaningful guest experiences aligned with the Gravity Haus brand.
• Professional, polished, and entrepreneurial mindset with a drive to innovate and continuously improve.
• Bachelor’s degree preferred; equivalent work experience considered.

Responsibilities

• Manage day-to-day hotel operations, including front office, housekeeping, maintenance, food and beverage, and spa or wellness services, ensuring seamless guest experiences and high standards of service and efficiency.
• Monitor revenue targets, control costs, prepare financial reports, and develop and execute budgets, forecasts, and strategic initiatives to optimize profitability.
• Recruit, train, and mentor hotel staff; foster accountability, continuous improvement, and exceptional service.
• Implement guest service standards, handle guest complaints promptly and professionally, and support guest satisfaction and loyalty.
• Collaborate with sales and marketing teams to promote the property, attract business, grow local membership, and drive sales of amenities, services, and local events.
• Represent Gravity Haus in the local community by building relationships with businesses, local government, and industry leaders, and promote the hotel as a hub for community engagement and events.
• Own the performance of the property’s membership base, including member experience, engagement, retention, and growth.
• Oversee the planning and execution of community gatherings and events that reflect the Gravity Haus ethos and appeal to members, guests, and locals.
• Ensure the property is well-maintained, safe, and compliant with regulations; oversee capital improvement projects and maintain brand standards.
• Meet or exceed targets for local membership growth and retention, event quality and participation, operational efficiency, and employee, guest, and member satisfaction.

Benefits

• Health insurance for full-time team members.
• 401(k) with company match for full-time team members.
• All-In Gravity Haus Membership, including discounted stays, gear rentals, wellness programming, and other adventure perks, for full-time team members.
• Temporary onsite housing is available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior