General Manager

Postino WineCafe•Southlake, TX

12d•$82,000 - $92,000

About The Position

The General Manager is responsible for achieving desired company results for guests, employees, and financials through company-aligned objectives and processes. The role leads store leadership and team development, guest experience, operational execution, financial performance, and local marketing and community engagement.

Requirements

At least 1 year of full-service restaurant General Manager experience or 3–5 years of service industry management experience.
Internal candidates must be in good standing and free of performance issues within a 1-year time period.
ServSafe certification is required.
Responsible Alcohol Service certification is required.
Combined work experience and education will be considered in decisions.

Nice To Haves

Bachelor’s or Associate’s degree in Hospitality, Management, or Business preferred.

Responsibilities

Coach, develop, and build high-performing store leadership teams.
Attract, retain, and grow talent at all levels; conduct performance reviews and assess hourly team potential.
Foster engagement through open communication, cultural alignment, recognition, and team-building initiatives.
Lead effective store communication and support the adoption of change initiatives.
Uphold and coach teams to deliver an exceptional guest experience consistently.
Drive operational excellence by holding teams accountable to brand standards, systems, and execution.
Identify and resolve store-specific challenges through cross-functional partnerships.
Own full P&L accountability by analyzing results, building action plans, and driving sustained profitability.
Use scorecards and business insights to identify trends and opportunities and improve performance.
Collaborate with ADs and the Lab to address local store needs and optimize operations.
Promote the brand through local marketing, community presence, and targeted partnerships.