General Manager(08836) - 3335 N. Hathaway Blvd.
About The Position
The General Manager is responsible for overseeing total store operations, leading a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly. This role involves managing staffing levels, creating employee schedules, and ensuring the store runs according to Domino's Operation Evaluation Review standards. The General Manager also handles end-of-night bank deposits, nightly product inventory counts, and opening procedures to ensure the store is ready for business. A key aspect of the role is fostering a sense of urgency and promoting teamwork, energy, and fun. The position requires strong communication skills, the ability to handle dispute resolution, and a focus on customer service to ensure customer retention. Additionally, the General Manager is involved in calculating product needs, training the GMIT, and ensuring delivery vehicles meet standards.
Requirements
- Ability to read and understand P&L ledger
- Ability to speak and write clearly and comprehension of using a computer based order entry system
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
Nice To Haves
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
Responsibilities
- Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
- Responsible for end of the night bank deposits
- Responsible for doing a nightly product inventory count
- Ensure the store is set up properly and ready to receive orders upon time of open
- Foster and project a sense of urgency with each and every order
- Ensure the store is running according to Domino’s Operation Evaluation Review standards
- Oversee total store operations
- Communicate with other managers and staff regarding any aspect that impacts business operations
- Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
- Actively training the GMIT on all aspects of store operations
- Maintain staffing levels that mirror the needs of business at any point of the day
- Creating and maintaining an employee schedule based upon labor needs
- Collect money and signed credit card receipts from delivery drivers at the end of their shift
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
- Ensure vehicle used for delivery pass inspection, both mechanically and visually
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
- Uphold Dominos standards of grooming, uniform, and appearance
- Promote pizza products, specials, and promotions
- Provide quality customer service to internal and external customers both over the phone and in person
- Contribute to and promote an atmosphere of teamwork, energy, and fun
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
