General Manager

Krispy Kreme•Lexington, KY

About The Position

The General Manager leads all operations at a Krispy Kreme retail shop, overseeing production, sales, and human resources. The role includes developing and managing a professional, customer-focused team; pursuing revenue and profitability goals; and maintaining customer and employee satisfaction. The General Manager must understand the production process and ensure products meet quality standards. The position also involves coordinating production schedules to meet customer demand while controlling labor hours, maintaining store facilities and sanitation, promoting safety, and communicating with corporate office personnel as needed. The role requires working necessary schedules, including weekends and holidays, and may involve exposure to variable temperatures, noise, and allergens.

Requirements

At least 4 years of management experience in a QSR or retail environment.
Must be at least 21 years of age.
High school diploma or GED.
Ability to work all necessary schedules, including weekends and holidays.
Effective written and verbal communication skills.
Commitment to fostering an equitable, unbiased culture where employees are empowered to express their originality.
Must be authorized to work in the United States without sponsorship.

Responsibilities

Model customer-first behaviors in accordance with company standards.
Build and develop a customer-focused team through coaching and performance management.
Ensure products meet Krispy Kreme quality standards and support customer satisfaction.
Ensure store physical property is in good working condition.
Direct and manage sales efforts, including Hot Light times, retail sales, fundraising, and suggestive selling.
Achieve business plan objectives and profitability targets according to the store operating plan and financial goals.
Demonstrate safety consciousness and promote store safety.
Maintain store sanitation and cleanliness.
Implement procedures to maximize efficiency and control variances in production and overall store performance.
Manage the production process and schedule to maintain product quality and output, and implement quality-control procedures.
Coordinate production schedules to meet customer demand while minimizing labor hours.
Interface with corporate office personnel in a timely manner as needed.