General Manager

Jim 'N Nick's Community Bar-B-Q•Dothan, AL

37d•Onsite

About The Position

This is a fantastic opportunity for a General Manager in a 100% scratch kitchen restaurant. The role involves ensuring flawless execution of every detail, every shift, by every team member to exceed guest expectations. The General Manager provides direction, coaching, training, and development for team members, focusing on food quality, service standards, safety, sanitation, and company policies. This position is responsible for ensuring all food, beverage, and service standards, policies, and procedures are adhered to. The General Manager partners with the Assistant General Manager (AGM) to manage the financial performance of the restaurant, ensuring consistent execution of systems, standards, inventory, and cost controls. They will also partner with the AGM to create and implement plans for improved financial performance and execute new company initiatives. The role utilizes the catering team to drive community involvement and sales. Scheduling is a key responsibility, ensuring team members and managers are scheduled appropriately to support positive restaurant performance and maintain par levels. The General Manager is involved in interviewing and selecting team members to maintain appropriate staffing levels. They partner with the AGM to ensure daily administration is carried out according to policy and standards. Proactive planning and anticipation of business needs are crucial. Effective communication with guests, team members, management, local owners, the Station 5 team, and vendors is essential. The role requires prompt response to guest feedback and ensuring positive guest recovery. The General Manager is responsible for the cleanliness of interior and exterior facilities and maintaining sufficient supply levels. Safety procedures are to be followed when operating equipment, and a safe, professional, non-hostile, harassment-free working environment must be provided. The ability to handle multiple priorities, work under stress, and exercise good judgment is required.

Requirements

High school diploma or general equivalency diploma (GED).
Minimum of three years of high volume full-service restaurant management experience.
Exceptional leadership and motivational skills required.
Must be able to attract, train, develop and retain the very best Team Members in the industry.
Exceptionally strong guest service focus with the ability to provide an exceptional dining experience for every guest.
Ability to define, measure and attain financial goals for the restaurant, with a focus on year-over-year sales growth, guest count increases, effective staffing levels, guest service measurements, cost of goods and labor cost management.

Nice To Haves

Some college preferred.

Responsibilities

Ensures flawless execution of every detail, every shift, by every team member, to ensure we exceed Guest expectations at all times.
Provides direction, coaching, training and development for team members including food quality, service standards, safety and sanitation, and company policies and procedures.
Ensures all food, beverage and service standards, policies and procedures are adhered to.
Partners with the AGM to ensure financial performance of the restaurant.
Ensures consistent execution of all systems, standards, inventory and cost controls.
Partners with the AGM to create and implement plans that result in improved financial performance in all areas of the operation.
Partners with AGM to plans, execute and follow up on new company initiatives.
Utilizes catering team to inspire community involvement and build sales.
Ensures team members and manager schedules support the positive performance of the restaurant by verifying the right people in place and par levels are scheduled according to projections.
Interviews and assists in final selection of all team members, maintaining appropriate staffing par levels.
Partners with AGM to verify that all daily administration is carried out according to policy and standards.
Proactively organizes and plans work anticipating the ever changing needs of the business.
Communicates effectively with the guest, team members, management team, local owner, Station 5 team, and vendors.
Responds to guest feedback promptly and ensures positive guest recovery.
Ensures cleanliness of exterior and interior facilities and sufficient supply levels to execute their responsibilities.
Follows safety procedures and standards when operating all equipment.
Provides a safe and professional, non-hostile, harassment free working environment for team members.
Ability to handle multiple priorities, work under stress and exercise good judgment.