General Manager

Home Instead - Kokomo, IN • Kokomo, IN

12d • Onsite

About The Position

As General Manager of our Kokomo office, you’re stepping in at a pivotal moment. The office is stable and growing again, and it needs a dedicated, hands-on leader to give it the focus it takes to reach its full potential and earn back its full place in the community. The success of that rests with you. Growth, operations, financial performance, team culture, community reputation—you own all of it. The wins are shared across your team, but the weight sits with you. That’s the deal, and for the right leader, it’s exactly the appeal.

Your biggest job is people. You’ll lead and grow your key players—the team who runs scheduling, recruitment, client services, and business development—and turn them into a high-performing unit that delivers for our clients and Care Professionals every day. But this isn’t a desk job. You’ll spend more of your week out in the community than in the office, personally building the referral relationships—with hospitals, physicians, social workers, senior living, and hospice—that fuel our growth. Here, business development isn’t something you just oversee. It’s something you do.

And there’s a number that matters: a 12.5% year-over-year increase in hours of care. You’ll own that goal—but the way you hit it isn’t through pressure or shortcuts. It’s through strong operations, a team that performs, and a community that trusts us again. Behind every percentage point is a senior living better at home. That’s the work. It’s demanding, it’s relentless at times, and it genuinely matters.

Requirements

• Proven leader with a track record of leading teams and owning outcomes
• Three to five years of related business or leadership experience
• Love building relationships and getting out into the community
• Servant leader mentality, leading from the front and prioritizing team success
• Sales-minded and goal-oriented, willing to personally drive growth
• Resilient and persistent in the face of challenges
• Hands-on approach and willingness to do what it takes
• Takes ownership and doesn't pass the buck
• Leads with integrity, discretion, fairness, and honesty
• Comfortable operating CRM systems (Salesforce or similar), client care and scheduling software, Microsoft Word, Excel, and Teams, plus internal systems
• Valid driver’s license and ability to travel within the Kokomo area
• Criminal background check, MVR check & drug screen

Nice To Haves

• College degree
• Prior experience in senior care or healthcare

Responsibilities

• Lead and grow your key players
• Oversee all office functions—scheduling, Care Professional recruitment and engagement, client services, and business development
• Interview, hire, train, coach, and develop your administrative team—your key players—into people who grow with the business
• Conduct performance appraisals and have the honest conversations that make a team better
• Own business development for the office—personally researching, meeting, and building relationships with referral sources like hospitals, physicians, social workers, senior living, and hospice, and turning them into referrals and hours of care
• Carry a real sales focus, not just an oversight one: get out and make the calls, deliver the presentations, and drive the pipeline toward our 12.5% hours-of-care growth goal
• Set the standard by doing the work yourself, and lead and coach any business development staff on your team to do the same
• Execute the annual operational plan and budget set by senior leadership—and bring your field insight and ideas to help shape it
• Deliver on the plan’s revenue, gross profit, and profitability goals—you’re accountable for hitting the numbers
• Manage departmental outcomes and direct changes when something isn’t working
• Ensure adherence to all company policies, procedures, and business ethics codes
• Communicate and model those standards for every employee
• Embody our core values—empathy, integrity, persistence, and community focus—in how you lead

Benefits

• Real ownership—this is your office to lead, grow, and build real momentum in
• A mission that matters—every result you drive means more seniors living with dignity at home
• A values-driven organization that backs its leaders and promotes performance
• The chance to build genuine momentum in an office that’s stable and ready to grow, and to see the direct impact of your leadership on a team and a community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed