General Manager Dallas

WhiteWater Express Car Wash•Irving, TX

1d•$60,000 - $65,000

About The Position

The General Manager is responsible for the overall performance and operations of a WhiteWater Express location. This role leads day-to-day operations, drives revenue growth, ensures operational efficiency, and fosters a positive team culture. The General Manager oversees staff development, upholds safety and service standards, and manages all aspects of financial and operational success. The position reports directly to the Area Director. The General Manager leads and develops team members, maintains customer and employee service standards, oversees schedules and site operations, ensures equipment maintenance and safety compliance, and drives sales and financial performance. The role also handles administrative responsibilities such as payroll review and approval, hiring, training, and performance management. The position requires flexibility to work 45–50 hours per week, adjusting as needed to meet business demands, and includes outdoor work in varying weather conditions.

Requirements

High school diploma or equivalent; a combination of experience and/or education will be considered.
1–3 years of management experience in retail, hospitality, or another fast-paced environment.
Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.
Strong leadership and management capabilities with proven sales acumen.
Excellent verbal and written communication skills, including conflict-resolution abilities.
Proficiency in Microsoft Office Suite, Google Workspace, and POS systems.
Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.
Ability to lift and carry up to 50 lbs.
Ability to stand, walk, bend, and move throughout a fast-paced environment.
Availability to work 45–50 hours per week, adjusting as needed to meet business demands.
Comfort working outdoors in varying weather conditions, including heat, cold, rain, and humidity.

Nice To Haves

Car wash experience is not required.

Responsibilities

Cultivate a positive, customer-focused workplace culture through coaching and leadership development.
Lead by example and foster a team-oriented environment where employees feel empowered to lead.
Recruit, hire, train, and develop team members while managing performance and retention.
Deliver a safe, clean, five-star experience for customers and employees.
Address and resolve customer and employee concerns while promoting a respectful environment.
Educate customers about wash products, packages, memberships, and promotions to support satisfaction and sales.
Create and communicate schedules for daily and weekly operations.
Ensure maintenance tasks, store cleanliness, and compliance with site standards.
Troubleshoot equipment and partner with Facilities and IT to resolve issues.
Uphold company policies and enforce safety protocols.
Drive revenue growth through team development and effective customer interactions.
Use KPI tools to increase membership revenue and retention.
Manage controllable costs with support from the Area Director and Business Intelligence dashboards.
Review and approve employee hours, ensuring payroll accuracy and compliance with company policies.
Handle hiring, training, performance management, and employee development.
Enforce company policies, procedures, and compliance standards.
Perform other duties as assigned to ensure smooth operations.

Benefits

Base salary of $60,000 to $65,000 depending on assigned location.
Eligibility for a performance-based bonus under the company’s incentive plan; bonus payments vary with results and are not guaranteed.
Comprehensive medical, dental, and vision benefits.
Paid time off.
401(k) retirement plan with company match.
Company-paid life insurance.
Career advancement pathways.
Free weekly car washes.

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