General Manager

Wonder•Princeton, TX

7d•$95,000 - $114,000•Onsite

About The Position

The General Manager is the business leader of a Wonder location, overseeing a shared kitchen serving multiple brands, channels, and delivery methods. The role leads a multifunctional team, coordinates cross-brand operations in one facility, and owns the location’s P&L. It suits an experienced leader from operations, logistics, eCommerce, hospitality, food, or a similar field who can build, manage, and grow a complex operation while working with both employees and contracted partners. The General Manager oversees kitchen, service, and fulfillment operations; manages team and partner performance; drives financial and operational results; develops talent and succession pipelines; and represents Wonder with brand partners, vendors, and local stakeholders. The role requires operational flexibility, sound judgment in fast-paced and ambiguous environments, and a focus on customer service, quality, accountability, and results.

Requirements

At least 3 years of experience leading high-volume, complex operations in logistics, field-based retail, hospitality, food, eCommerce, or a similar sector.
Experience in fast-growing, operationally complex environments, such as high-growth startups, multi-unit retail, or on-demand services.
Proven leadership background and a track record of progressive growth and advancement.
Demonstrated success with full P&L ownership, KPI management, and driving operational results.
Proactive problem-solving ability and comfort working in fast-paced, ambiguous environments.
Comfort managing workforces that include employees and contracted vendors or partners.
Ability to influence and collaborate across finance, HR, logistics, culinary, and partner organizations.
Strong focus on customer service, quality, accountability, and results.
At least 18 years of age and legally authorized to work in the United States.
Ability to lift up to 50 pounds and stand for extended periods.
Open availability, including nights and weekends.
Food Manager Certificate as required by state, county, or local health departments.

Responsibilities

Oversee day-to-day operations across kitchen, dine-in, pickup, and delivery channels.
Optimize labor deployment, throughput, and service execution to meet business needs.
Ensure adherence to labor, food safety, team member safety, and compliance standards.
Manage inventory accuracy, waste reduction, and product shelf-life adherence.
Forecast demand, resolve operational obstacles, and adjust workflows in real time.
Use customer feedback and operational trends to make data-informed decisions and improve service.
Set and drive operational KPIs, aligning internal employees and external contributors.
Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
Lead a blended on-site workforce of Wonder employees and contracted or brand-affiliated staff.
Create a collaborative, on-brand environment for Wonder and third-party teams.
Address performance issues promptly and respectfully using coaching and performance tools.
Ensure compliance with state and federal labor laws.
Own the location’s P&L and use data to influence labor efficiency, food costs, and operational margin.
Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance.
Partner with finance, culinary, procurement, logistics, and other functions to identify cost-saving and revenue-driving opportunities.
Build action plans based on local performance insights, customer feedback, and operational trends.
Develop talent pipelines and succession readiness.
Select, develop, and deploy certified trainers to support new store openings and consistent onboarding.
Mentor and coach managers-in-training for potential transfers or leadership roles at other locations.
Model company values and performance standards while supporting team members’ personal and professional growth.
Anticipate business needs and align staffing, scheduling, and development efforts with growth plans.
Share feedback, pilot initiatives, and champion best practices for company-wide rollout.
Serve as the on-site point of contact for brand partners, vendors, and contracted operators.
Build relationships with local stakeholders to foster trust, partnership, and operational consistency.
Ensure brands operating in the kitchen meet Wonder’s service and food quality standards.
Represent Wonder in local community and business interactions to help grow its reputation and customer base.