General Manager(05505) - 1367 SE Maynard Rd
About The Position
The General Manager is responsible for overseeing all aspects of store operations, including leading a team of delivery drivers and customer service representatives, managing end-of-day procedures like bank deposits and inventory counts, and ensuring the store is prepared for opening. This role requires fostering a sense of urgency, maintaining operational standards, managing staffing and scheduling, handling customer disputes, and ensuring delivery vehicles meet standards. The General Manager will also be involved in financial oversight through P&L ledgers, training, and promoting a positive team environment. Additionally, the role includes cross-training in product preparation, oven operation, and customer service.
Requirements
- Ability to read and understand P&L ledger.
- Uphold Domino's standards of grooming, uniform, and appearance.
- Ability to speak and write clearly and comprehension of using a computer based order entry system.
Nice To Haves
- Cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
Responsibilities
- Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Responsible for end-of-the-night bank deposits.
- Responsible for doing a nightly product inventory count.
- Ensure the store is set up properly and ready to receive orders upon time of open.
- Foster and project a sense of urgency with each and every order.
- Ensure the store is running according to Domino's Operation Evaluation Review standards.
- Oversee total store operations.
- Communicate with other managers and staff regarding any aspect that impacts business operations.
- Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery.
- Actively train the GMIT on all aspects of store operations.
- Maintain staffing levels that mirror the needs of business at any point of the day.
- Create and maintain an employee schedule based upon labor needs.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Handle dispute resolution and ensure every unhappy customer is a returning customer.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
- Read and understand P&L ledger.
- Uphold Domino's standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
- Provide quality customer service to internal and external customers both over the phone and in person.
- Speak and write clearly and comprehend using a computer-based order entry system.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
Benefits
- All your information will be kept confidential according to EEO guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
