General Manager

Potbelly Corporate•Eden Prairie, MN

13d

About The Position

The General Manager leads a Potbelly shop, creating a welcoming environment centered on teamwork and positive experiences for team members and customers. The role is responsible for shop operations, staffing and team development, sales and marketing, customer service, food safety, and assigned profit-and-loss line items. The General Manager should spend 80–90% of their time on the shop floor in the Front of the House and be able to work at least 45 hours per week. The listed base salary range is $60,000–$70,000, with bonus potential. Applications must be submitted by 12/14/2026; the posting may close earlier if a suitable candidate is selected.

Requirements

Be at least 18 years of age.
Meet the state’s food safety requirements and pass and obtain a Food Safety Certification. After two unsuccessful attempts to pass, applicants are no longer eligible for a Leader role.
Have a friendly, customer-first mindset and be able to thrive in a fast-paced, energetic environment.
Have strong written and verbal communication skills.
Enjoy problem-solving.
Have open availability.
Maintain deadlines and prioritize while running an effective shift.
Have strong organizational and multitasking skills.
Be comfortable working in a bustling kitchen environment.
Be able to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Be able to build and develop strong teams and handle conflict resolution.
Have strong interviewing skills.
Be able to write effective schedules and maintain labor goals.
Have Microsoft Office skills and strong business acumen.
Be able to understand and interpret financial reports.
Be able to stand or walk for 8–9 hours or as needed.
Have the ability and stamina to work a minimum of 45 hours per week.
Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
For Illinois employees, become food safety certified within 30 days of employment.

Nice To Haves

At least 2 years as a General Manager in a restaurant or retail environment with profit-and-loss responsibility is preferred.
Knife skills are a plus.

Responsibilities

Train, coach, and develop shop team members, assess their abilities, and create and implement development plans.
Interview, select, and hire employees who represent Potbelly values.
Develop and maintain a positive shop culture that supports attraction and retention.
Schedule Associates, Certified Trainers, and Shift Leaders effectively, and maintain labor goals.
Update the communication board with important shop information and hold regular meetings with key shop staff.
Delegate tasks and ensure they are completed to a high standard.
Ensure security procedures and back-of-the-house procedural standards are followed.
Count drawers and follow daily cash-handling procedures.
Drive neighborhood shop marketing and promotions, including outside-shop recruiting and marketing activities.
Control cost of goods, variances, inventories, and assigned profit-and-loss line items.
Create a marketing plan and lead local marketing to increase sales, including community, school, local business, social, and nonprofit activities.
Spend 80–90% of work time on the shop floor in the Front of the House.
Maintain deadlines and priorities while running an effective shift.
Comply with food, cleanliness, and safety standards.
Handle customer complaints and issues effectively.
Perform other duties as assigned.

Benefits

Competitive pay with performance-based annual raises
Medical, dental, and vision insurance
Domestic partnership benefits
Paid parental leave
Flexible spending account (FSA) and health savings account (HSA) with employer contribution
Commuter benefit program
401(k) retirement savings plan with company match
Employee assistance program
Paid time off
Discount program
Flexible work schedule
Career growth opportunities
Bonus potential