General Manager

Pyramid Global Hospitality•Tacoma, WA

7d•$160,000 - $180,000•Onsite

About The Position

Pyramid Global Hospitality is seeking an accomplished General Manager to lead the unique and artsy Hotel Murano in Tacoma. The General Manager will provide strategic and operational leadership across all aspects of the hotel, driving exceptional guest experiences, strong financial performance, and a culture of creativity, engagement and excellence for associates, and a strong connection with the local community! As the General Manager, you will be responsible for the overall operations, strategy, and growth of the hotel. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the resort's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Requirements

A proven track record as a passionate, hands-on, successful leader as a hotel or resort General Manager.
Independent hotel experience strongly preferred.
A minimum of 10 years of hotel hospitality experience showing progressive growth.
A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
Extensive knowledge of WA employment laws.
Ability to successfully communicate and collaborate with owners, asset managers, and key stakeholders.
Strong acumen of hotel preventative maintenance and facilities management required.
Exceptional leadership and communication skills.
Problem-solving abilities and critical thinking skills.
Commitment to meeting all deadlines.
The flexibility to adapt to varying shifts, including weekends and holidays.
A commitment to maintaining a positive and organized work environment.

Responsibilities

Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
Develop trusted, consultative relationships with owners, asset managers, and key stakeholders.
Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
Set long-term goals and objectives for the hotel and work towards achieving them.
Lead a diverse and empowered team of department heads and staff, fostering a collaborative and motivated work environment.
Provide guidance, mentoring, and development opportunities to team members.
Encourage teamwork and open communication across all departments.
Oversee all operational departments including front office, housekeeping, food and beverage, banquets, event space, spa, and more.
Oversee and be a collaborative partner to HR, Finance, Sales, and Engineering.
Ensure smooth day-to-day operations by implementing efficient processes and procedures.
Monitor service quality to maintain the highest standards of guest satisfaction.
Create and manage the hotel's budget, allocating resources appropriately to various departments.
Monitor financial performance, analyze variances, and implement corrective actions as needed.
Drive revenue generation through strategic pricing, upselling, and innovative offerings.
Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.
Address guest concerns and feedback promptly, striving for continuous improvement.
Implement initiatives to enhance guest satisfaction and loyalty.
Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, landscaping, and common areas.
Implement sustainability initiatives to minimize the hotel's environmental impact.
Strong management of capital projects.
Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.
Maintain health and safety standards for guests and staff.

Benefits

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
401k with a company match
Recognition programs
Medical, Dental, Vision, Disability, & Life Insurance (for Full-Time Non-Union)
14 days PTO for first 3 years (for Full-Time Non-Union)
7 paid holidays and 2 floating holidays (for Full-Time Non-Union)
Employee Room Rate Discounts
Sick Time: Accrue 1 hour for every 30 hours worked (for Part-Time)
Vacation - 1 week after 1 year of service, 2 weeks after 2 years of service, 3 weeks after 7 years of service, 4 weeks after 15 years of service (for Union)
Union positions 6 Paid Holidays and 1 personal day
Sick Time - Accrue 1 hour for every 40 hours worked (for Union)