General Manager

Valley Heating & Cooling•Decatur, AL

1h•$120,000 - $150,000•Onsite

About The Position

Southern Home Services is seeking business leaders to join their growing team and become an integral part of the company's future. Valley Heating & Cooling, a Southern Home Services Company, is looking for a dynamic General Manager to join a thriving business that believes in work-life balance and cares about its employees. The General Manager will be responsible for overseeing sales, operations, and profit/loss, and growing a high-volume HVAC, Plumbing, and Electrical service business. This role requires a proven track record of achieving or exceeding financial targets and the ability to manage and expand the business effectively. Key responsibilities include maintaining and enhancing customer relationships, demonstrating excellent hiring and training skills for department staff, and fostering a positive and motivational work environment. Developing and implementing procedures and goals aligned with company policies and mission is essential. The role also demands building strong, collaborative relationships with colleagues, other managers and associates, all while promoting and contributing to a vibrant team spirit. The organization is committed to developing leaders and decision-makers, offering significant autonomy along with comprehensive support to help them succeed.

Requirements

5 years of managerial experience with a proven track record of leading and managing diverse teams effectively.
Demonstrated experience managing Profit and Loss statements, including budgeting, financial forecasting, and cost control, with a minimum of 3 years in a similar role.
A successful track record in business-to-consumer sales within the home services sector, with proven ability to drive revenue growth and meet sales targets.
Experience overseeing day-to-day operations, including service delivery, customer satisfaction, and quality control, ensuring efficient and effective business processes.
Ability to develop and implement strategic plans to achieve company goals, drive business growth, and adapt to industry changes.
Skills in maintaining and enhancing customer relationships, addressing escalated issues, and ensuring high levels of customer satisfaction.
Experience in recruiting, training, and developing staff, including setting performance expectations, conducting evaluations, and fostering a positive work environment.
Proven ability to manage and lead through change, including business expansion, process improvements, and the adoption of new technologies or methods.
Strong verbal and written communication skills, with the ability to effectively convey information to employees, customers, and stakeholders.
Proficiency in using data to make informed decisions, assess performance, and identify areas for improvement.

Nice To Haves

Industry knowledge of HVAC, plumbing, and electrical systems, including current standards, regulations, and best practices.
Knowledge of and experience with industry regulations, safety standards, and compliance requirements specific to HVAC, plumbing, and electrical services.
Experience using Service Titan is highly preferred.
Customer Relationship Management (CRM) software experience is desirable.

Responsibilities

Create, communicate, and implement the mission and strategic direction, ensuring every employee feels their role is crucial to the organization's success and that they are part of a larger purpose.
Lead managers across various layers of a successful organization, guiding them to align with and achieve the company’s strategic objectives.
Formulate and implement the company’s strategic plan, collaborating with all levels of the organization to ensure effective execution and alignment with business goals.
Stay informed about the competitive landscape, including external and internal factors, market opportunities, industry developments, and emerging standards.
Guide the organization through change, including expanding business offerings and exploring innovative ideas and methods.
Evaluate organizational success using key strategic metrics to assess ongoing performance and make necessary adjustments, utilizing measurable aspects of the work environment.
Manage and develop leadership staff, including hiring, terminating, and disciplining employees; scheduling; setting priorities; conducting staff meetings; counseling; evaluating performance; and directing work assignments to optimize resource use and customer satisfaction.
Collaborate with the executive team and senior leadership to ensure well-considered, timely decisions, and effectively communicate ideas and directions throughout the organization.
Assess workload distribution to optimize manpower utilization and maximize profitability.
Ensure adherence to all processes and procedures, maintaining compliance with safety and company regulations.
Assume full financial responsibility for the organization’s operations.
Address customer escalation issues and ensure customer satisfaction.
Identify and recommend areas for improvement, striving to enhance overall efficiency and effectiveness.
Additional duties as assigned.