General Manager

Gold's Gym Washington • Vancouver, WA

10d • $45,000 - $60,000 • Onsite

About The Position

As General Manager, this is your club. You lead its culture, build the team that makes every guest feel welcome, and help people take the first step in their fitness journey. You make the decisions, own the results, and set the standard for what a Gold's Gym PNW club can be.

Requirements

• A leader who genuinely wants to help people better themselves through fitness.
• 2+ years managing a team of 10 or more, with a track record of developing people
• 3+ years in fitness, hospitality, restaurant, retail, or other service operations
• Proven success hitting sales or revenue goals
• Comfortable reading KPI and labor reports and turning them into action
• Strong communicator, in writing and in person, and an even stronger listener
• Comfortable with gym or POS software, email, and scheduling tools
• Availability across weekdays, weekends, and holidays
• High school diploma or equivalent required
• CPR/AED certification, which can be obtained after hire

Nice To Haves

• bachelor's degree a plus

Responsibilities

• Set the standard for a Motivating, Authentic, and Passionate club culture and model it every day
• Develop your co-leader as a true partner in running the club and a future General Manager
• Run team meetings that share goals, promotions, and wins, and keep everyone informed and equipped
• Recognize great work and celebrate team and member milestones
• Own the club's membership goals and build the plan to hit them each month
• Lead by example on tours, guiding guests to the membership that fits their goals
• Coach the team on lead follow-up, guest experience, and converting first visits into members
• Drive retention so members stay engaged, upgrade, and keep coming back
• Bring club promotions, events, and community partnerships to life
• Recruit, hire, and onboard a team that fits the culture
• Train, coach, and hold the team accountable through observation, feedback, and leading by example
• Build schedules that cover peak hours and stay within labor budget
• Grow team members into the club's next leaders
• Manage the club's revenue, labor, and expense goals and use the numbers to plan each week and month
• Own your club's KPIs and present your results and plans to company leadership
• Make sure every member interaction, in person, by phone, and by email, leaves them glad they're part of the gym
• Keep the club clean, safe, and equipment-ready, and manage repairs and vendors
• Ensure opening and closing procedures and company policies are followed

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Employee discounts
• Free membership at all Gold's Gym PNW clubs, including tanning and red-light therapy, plus a guest
• Leadership development and room to grow within a multi-club organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED