General Manager

Piedmont Airlines•Kingsport, TN

14d•$72,000 - $82,000•Onsite

About The Position

Piedmont Airlines is seeking a General Manager for its Ground Handling Department. The role manages a station’s operational activities in accordance with established policies and procedures and leads staff that includes Shift Managers, Supervisors, and Agents. The General Manager is responsible for operational performance, staffing, employee development, and administrative reporting, while keeping company goals and customer expectations in view. The position reports to the Regional Manager, Ground Handling. The work includes a standard office environment and an airport ramp environment, which may involve varied weather conditions and elevated noise levels. The schedule may include all shifts, weekends, nights, holidays, and irregular shifts, and some travel may be required. Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Applicants must provide proof of high school or GED completion and be at least 18 years old.

Requirements

Proven success as a team leader, with the ability to preplan manpower and equipment.
Ability to work independently and set and meet personal deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Familiarity with Microsoft Office Suite.
Prior experience with internal controls processes for accountable items.
Valid driver’s license and clear driving record.
Successful completion of a 10-year Criminal History Records Check and drug screen as required.
Proof of high school or GED completion.
Minimum age of 18 years.

Nice To Haves

Two years of supervisory experience in both Operations and Customer Care.
Working knowledge of the Airport Operations Area environment.
Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM).
Bachelor’s degree in Aviation, Business, or a related field.

Responsibilities

Oversee station labor relations, operational efficiency, maintenance, facilities, safety, and security.
Oversee daily operations with company goals and customer expectations in mind.
Coach staff and provide career development.
Correct non-compliant behavior and impose disciplinary action as required.
Implement corporate culture, policies, and goals in daily work routines.
Manage staff with varied duties, including Shift Managers, Supervisors, and Agents.
Prepare daily, weekly, and monthly reports.
Schedule staff, including work assignments and rotations, employee breaks, overtime assignments, and coverage for absent employees.
Conduct employee performance reviews.