General Manager - Moxy Charlotte
About The Position
We’re seeking a bold, energetic leader to take the helm as General Manager of our Moxy hotel—someone who thrives on creating memorable guest experiences, building high-performing teams, and bringing a vibrant, social atmosphere to life. This isn’t your traditional hotel leadership role; Moxy is all about personality, style, and connection. The ideal candidate is equal parts operational expert and culture driver, with a passion for hospitality that shows up in every guest interaction and team engagement. If you’re ready to lead a dynamic property where fun meets performance and innovation drives results, we want to hear from you.
Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of hotel management experience, with at least 3 years in a General Manager role.
- Proven experience in successfully opening and managing a hotel property.
- Strong leadership and team management skills, with the ability to inspire and motivate staff.
- Exceptional financial acumen, with experience managing budgets, forecasting, and cost control.
- Excellent communication and interpersonal skills, with a focus on guest satisfaction and relationship building.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Knowledge of hotel management software and systems.
Responsibilities
- Lead all aspects of hotel operations, including Front Office, Food & Beverage, Housekeeping, Maintenance, and Sales, ensuring alignment with brand standards and company expectations
- Champion the Moxy brand experience by creating a vibrant, social, and guest-centric atmosphere that drives satisfaction and loyalty
- Recruit, develop, and retain a high-performing team; foster an engaging culture built on accountability, creativity, and fun
- Drive financial performance by managing budgets, forecasting revenue, controlling costs, and maximizing profitability across all departments
- Actively engage with guests, resolve concerns in real time, and ensure service recovery exceeds expectations
- Oversee the Food & Beverage program, ensuring quality, consistency, and a lively social environment reflective of the Moxy concept
- Partner with Sales and Marketing to implement strategies that increase occupancy, RevPAR, and overall market share
- Ensure compliance with all company policies, brand standards, and local, state, and federal regulations
- Analyze operational and financial reports to identify trends, opportunities, and areas for improvement
- Maintain the physical asset through proactive maintenance planning and capital improvement oversight
- Build strong relationships with ownership, vendors, and the local community to support business growth and brand presence
- Lead by example in delivering exceptional service, maintaining high visibility with both guests and team members
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
