General Manager

BEAT THE BOMB•Philadelphia, PA

16d•$100,000 - $110,000•Onsite

About The Position

BEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint, Slime, and Foam Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta, Washington D.C., Philadelphia, Charlotte, Houston, and Denver. We've hosted over 500,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 5 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual, serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST! The Philadelphia Location Located in the heart of Center City Philadelphia, this will be the Company's 4th location. The 10,000+ square foot location offers our classic Mission experiences with glass-walled bomb rooms blasting teams with Paint, Foam and Slime; 5 immersive arcade lounges ('Game Bays'); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and dedicated private event spaces for large groups.

Requirements

Minimum 10 years experience (management experience required)
Management of a facility that includes an F&B component
Knows the importance of driving exemplary reviews
Knows the entertainment industry requires nights/weekends work (Saturday is our biggest day and General Managers should be on site)
Experience in sales/customer service required
Experience building and leading a team
Experience in Microsoft Office products required
Bachelor's Degree
References upon request

Nice To Haves

Multi-unit management experience is desired but not required
Significant knowledge of and relationships in the local market
Experience as a leader of new unit/location preferred, including Grand Opening
Experience with GSuite products preferred

Responsibilities

Maintain exceptional guest-centered culture which exceeds customer expectations
Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
Drive onsite sales and upselling to maximize time on site and spend per guest
Maintain appearance and safety of the facility
Manage and maintain inventory and ordering of supplies in a timely manner
Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
Support marketing efforts at the local level in coordination with central marketing team and agencies - including partnerships with local businesses, flyering, supporting local PR & advertising efforts
Support group sales efforts in coordination with a central sales team - including outreach to and relationships with local businesses
Manage customer service specific to the location
Live and breathe the Core Values of BEAT THE BOMB: Bring Positivity, Take Responsibility, Build the Future, Create the Fun
Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the job
Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience
Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
Responsible for the creation, management, and coordination of staff schedules
Responsible for running unit payroll
Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices