General Manager

NORCROSS GROUP•Muscle Shoals, AL

12d•$45,000 - $65,000•Onsite

About The Position

The General Manager oversees daily restaurant operations in partnership with the District Manager, delivers exceptional customer service, and proactively manages the front- and back-of-house team. The role is suited to a customer-focused restaurant leader who can achieve strong operational results and contribute to business growth. The General Manager is responsible for staffing and developing team members, maintaining restaurant standards and records, addressing food preparation and customer service issues, and ensuring a safe, secure, and healthy facility.

Requirements

At least 2 years of previous food service, retail, or restaurant supervisory experience.
Restaurant experience is required.
Manager Food Handler Certification is required.
Guest-service mentality and a genuine desire to serve guests.
Ability to remain calm and tactful in difficult situations.
Ability to measure performance subjectively and objectively.
Ability to handle the many duties required to run a restaurant, including labor management, store operations, and customer care.
Strong leadership, organizational, and time-management skills.
Confident and professional demeanor.
Ability to inspire trust, model best practices, and promote team morale and teamwork.
Proactive problem-solving and decision-making skills.
Understanding of good hygiene and food-handling practices.
Strong work ethic.
Flexible schedule, including nights and weekends.

Responsibilities

Recruit, select, orient, train, assign, and schedule team members in partnership with the District Manager.
Work with the District Manager and Human Resources to manage employee performance, including coaching, counseling, and discipline.
Communicate job expectations; plan, monitor, and review employee performance; plan and review compensation actions; and enforce policies and procedures.
Communicate promptly and effectively with the District Manager about operational and human resources issues.
Conduct regular restaurant inspections to ensure the team and restaurant meet standards.
Track inventory and maintain accurate records.
Identify and resolve food preparation issues.
Help the team resolve customer service issues courteously and cultivate returning customers.
Maintain a safe, secure, and healthy facility by enforcing sanitation and safety procedures, reporting injuries, conducting meetings, maintaining equipment and security systems, and complying with health and legal regulations.
Take ownership of company goals and explore opportunities to add value.