General Manager - Paradise Inn - Summer Seasonal

Guest Services, Inc. • Ashford, WA

12d • Onsite

About The Position

Through direction of hotel staff, provide excellence in all hotel operations, including a consistently high standard of guest service, cleanliness, product presentation, organization, cost control, and sales. Maintain control of all areas of the hotel, including rooms, food service, and retail. This is a hands-on position in order to lead and inspire managers and employees daily.

Requirements

• High School Diploma/G.E.D. equivalent required; management or related college degree strongly preferred
• Five years (Paradise Inn) or two years (National Park Inn) restaurant and hotel experience required
• Able to learn and use POS system including computerized cash register and credit card terminal
• Possesses or is able to successfully complete ServSafe Manager and MAST/TIPS certifications (National Park Inn)
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
• Able to sit and stand for extended periods
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

Nice To Haves

• National park hotel operations experience strongly preferred

Responsibilities

• Monitor, problem solve, and direct managers and employees to ensure efficient and safe completion of all daily tasks
• Train, on-board, and schedule staff; manage staff appropriately to enforce standards and minimize personnel conflicts
• Ensure accurate and timely completion of inspections, inventories, staff evaluations, etc.
• Conduct regular manager meetings and pre-shift meetings with front line associates ensuring clear and direct communication for the shift.
• Attend and participate in Safety & Environmental meetings and National Park Service inspections.
• Under guidance of Operations Manager and Retail Coordinator, participate in and provide working direction for pre/post season setup/teardown of unit operations
• Manage payroll and applicable site specific budget
• Maintain operation records such as schedules, payroll, deposits, and daily cash reports
• Ensure that cash controls standards are met in cash handling and safe accountability ensuring accuracy, organization and security.
• Ensure health and sanitation guidelines are followed and standards are consistently met in F & B units.
• Ensure strong attention in food presentation, portion controls, and quality of product.
• Ensure stock levels are consistently met through-out the operations ensuring availability in product and ease of shopping with strong attention to merchandizing programs.
• Maintain a clean, sanitized and well organized operation.
• Communicate and interact regularly and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of hotel
• Performs such other related duties as directed or required

Benefits

• Sick Pay (Sick Leave is provided in accordance with Washington State law, allowing employees to accrue one hour of sick leave for every 40 hours worked, to be used for personal illness, family care, and other qualifying reasons.)
• Employee Discounts
• Recreation Program
• Employee Assistance Program
• Housing & Meal Plan Available

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees