General Manager

Dunkin' • Quakertown, PA

3d • $40,000 - $50,000

About The Position

The General Manager leads a Dunkin’ restaurant and is responsible for guest experience, operational excellence, profitable sales, and developing a high-performing team. The General Manager holds the highest leadership position within the assigned restaurant and is accountable for the unit and its operations at all times, whether physically present or not. The role operates in accordance with Dunkin’ standards, franchisee policies and procedures, and applicable laws. The position is suited to a hands-on leader who enjoys working in a fast-paced environment and leading by example.

Requirements

• Previous leadership experience in retail, restaurant, or hospitality is required.
• Basic computer skills.
• Fluency in spoken and written English.
• Basic math and financial management skills.

Responsibilities

• Ensure brand standards, recipes, and systems are consistently executed.
• Create and maintain a guest-focused culture.
• Provide ongoing training and coaching to crew members.
• Review guest feedback and implement action plans for improvement.
• Communicate restaurant priorities, goals, and results to the team.
• Execute new product rollouts, including training, marketing, and sampling.
• Ensure restaurant budget goals set by the Franchisee are met.
• Manage cash over/short and ensure compliance with cash-handling policies.
• Recruit, hire, onboard, and develop restaurant team members.
• Plan, monitor, appraise, and review employee performance.
• Coach team members to drive sales, improve profitability, and enhance guest satisfaction.
• Assign team members to appropriate positions to meet guest demand and service standards.
• Perform restaurant team member responsibilities as needed.

Benefits

• Earned paid time off.
• Competitive hourly pay.
• Employee discounts on food and beverages, including drinks during shifts.
• Employer-contributed medical, dental, and vision benefit options for eligible full-time employees.
• A benefits structure designed to support long-term stability and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed