General Manager

Trulieve•Palm Coast, FL

13d•Onsite

About The Position

The General Manager leads and supervises store personnel, manages inventory tracking and control, achieves key performance metrics, and ensures efficient daily store operations. The role ensures regulatory compliance while delivering an exceptional customer experience. The General Manager plans and implements strategies to improve service standards and sales, maintains visual merchandising standards, and communicates and enforces company procedures. The position also evaluates employee performance, identifies hiring and training needs, and coaches and develops the team.

Requirements

Bachelor’s degree preferred; four years of related experience and/or training, or an equivalent combination of education and experience.
Prior cash-handling experience.
Ability to train, develop, and evaluate a team of 40 or more employees.
Strong interpersonal skills and professionalism, including communicating with all levels of management and staff and maintaining confidentiality and discretion.
Conversational English sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Ability to analyze data and draw appropriate conclusions to inform policies and procedures.
Ability to interact respectfully and politely with customers and team members.
Valid driver’s license and passing MVR background check for delivery locations only.
Ability to pass level 1 and level 2 background checks.
Must be at least 21 years of age.
Ability to function independently and work effectively with residents, personnel, support agencies, and patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude.
Ability to work 45 or more hours weekly, with flexible hours depending on store needs, including evenings, weekends, and holidays.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.
Bachelor’s degree.

Responsibilities

Plan and implement strategies to drive service standards and positive sales results.
Maintain brand standards in visual merchandising.
Ensure consistent compliance with all state-specific regulations.
Review, communicate, and ensure compliance with company SOPs, and communicate changes to employees.
Evaluate employee performance and identify hiring and training needs.
Coach, train, and develop the team to meet company service standards and objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations.
Maintain professional working relationships with business partners.
Schedule effectively within the labor budget to meet business needs.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.