General Manager

BallenIsles Country Club • Flagstaff, AZ

6d • Onsite

About The Position

Troon is hiring a General Manager for Flagstaff Ranch Golf Club, a member-owned private club in Flagstaff, Arizona. The General Manager directs and oversees all aspects of club and facility operations, including activities and relationships with members, the board, committees, associates, and the community. The position is ultimately responsible for member satisfaction, financial performance, and board-collaborative capital planning. Building member engagement and a strong team culture are priorities, and maintaining a collaborative relationship with the POA/HOA is imperative.

The Club’s clubhouse is undergoing an $11 million renovation, scheduled to reopen in June 2027. The renovation includes expanded dining spaces, indoor-outdoor bars, a multipurpose room, private boardroom, golf simulator, and member locker rooms. The General Manager and management team will lead a rebranded service approach. The role also oversees club facilities and amenities and collaborates with department leaders across golf operations, food and beverage, agronomy, tournaments, and other offerings.

Requirements

• Previous supervisory experience.
• Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience. Multi-course facilities may require more experience.
• Class A member of the PGA or LPGA.
• Availability to work weekends and holidays as needed.
• Ability to read and speak English may be required to perform the duties of the job.

Nice To Haves

• Experience in settings involving a close working relationship with a POA/HOA.
• Knowledge of Microsoft Office applications.

Responsibilities

• Provide overall leadership and strategic direction for club operations, ensuring an exceptional member and guest experience and high service standards.
• Develop, manage, and monitor annual operating and capital budgets, business forecasts, financial reports, and key performance metrics to achieve revenue and profitability goals.
• Lead, mentor, and develop department leaders and associates through recruiting, hiring, onboarding, performance management, training, and professional development.
• Ensure compliance with company policies, Human Resources procedures, safety standards, and applicable regulations.
• Oversee maintenance, appearance, and long-term planning for club facilities, grounds, and physical assets.
• Collaborate with department leaders to drive operational excellence across golf operations, food and beverage, agronomy, tournaments, and other club amenities.
• Partner with leadership on marketing, membership, and community engagement initiatives to promote club programs and business growth.
• Foster a collaborative, service-focused culture and build relationships with members, guests, associates, vendors, and the local community.
• Directly supervise department leaders.
• Stay actively involved in industry organizations and pursue ongoing professional development to remain current on hospitality and industry best practices.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for eligible associates age 19 and older.
• Paid time off and leaves of absence, subject to applicable law, eligibility criteria, plan documents, and company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager