General Manager

Ulta Beauty, Inc. • Lakewood, CA

7d

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, in accordance with the company’s mission, vision, and values. The GM leads a team of managers and is accountable for store performance across sales, service, expense control, talent acquisition and development, operating procedures, and compliance. The role requires a focus on process excellence and results, along with the ability to lead, influence, and develop a team.

The GM promotes accountability for sales, guest loyalty, payroll, omni-channel performance, and shrink; supports store profitability through operational excellence and expense control; and oversees scheduling and workload. The role also includes hiring and developing talent, building an inclusive and engaged team, coaching managers and associates, and ensuring company standards and policies are followed. The GM works with field leadership to share feedback on business trends, operational challenges, merchandise needs, and the competitive landscape.

The position requires a flexible, full-time schedule covering days, evenings, weekends, and holidays, with store closing at least once per week. The GM may attend corporate meetings and conferences involving overnight stays and interstate travel. The work involves frequent computer and telephone use, continuous mobility and walking around the store, frequent bending, pushing, reaching, twisting, and lifting, carrying, or moving up to 25 pounds.

Requirements

• 3–5+ years of fast-paced retail management or other relevant work experience.
• Financial management experience driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; developing collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, including point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to close the store at least once per week.
• Valid identification for airline travel.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Lead the store and its managers in alignment with Ulta Beauty’s mission, vision, and values.
• Promote accountability for retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use forecasts and payroll budgets to support scheduling, productivity, sales and payroll goals, and timely workload completion.
• Address issues identified through financial and operational reports, store visits, and audits.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team, and address staffing needs and open positions.
• Address policy violations with the District Manager and People Success, applying corrective action fairly and in accordance with company policies.
• Build an engaged team through collaboration, open communication, and work prioritization; foster an inclusive environment that supports associate growth.
• Lead manager and associate development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Share enterprise strategy with direct reports and align store goals with company goals.
• Work with the management team to establish priorities and provide clear direction.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience.
• Ensure compliance with Ulta Beauty policies, procedures, standards, and dress code.
• Use company scheduling and task management tools as directed to schedule associates, prioritize workload, and ensure leadership adoption and compliance.
• Protect company assets and minimize loss by upholding workplace safety, inventory control, cash management, and loss-prevention standards.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, product returns, and theft reporting as necessary.
• Support continuous improvement by promoting company initiatives and technology, communicating expectations, and ensuring store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate with field leadership about business trends and opportunities, operational challenges, merchandise needs, and the store’s competitive landscape.
• Attend corporate business meetings and conferences, including those requiring overnight stays and interstate travel.
• Maintain valid identification for airline travel.

Benefits

• Eligible full-time associates receive paid time off, health, dental, vision, life, and disability benefits.
• Eligible associates have the opportunity to earn additional compensation under the company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed