General Manager (总经理)
About The Position
Chartwell Rouge Valley Retirement Residence provides seniors in Markham a warm and welcoming atmosphere in the heart of a thriving Asian community. The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day, every day.
Requirements
- Fluency in English and Mandarin or Cantonese
- Experience in a the Retirement Living, Hospitality, or another relevant sector
- Minimum of 3-5 years’ experience in a leadership role
- Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners
- Demonstrated decision-making, problem-solving, and budget management skills
Responsibilities
- Lead an interdisciplinary team of Managers, Sales Consultants and front line employees
- Build a strong team: sources, selects and onboards key talent
- Actively plan for succession
- Develop employees: coaches and manages performance
- Expect personal accountability
- Recognize and rewards results
- Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk
- Lead culture
- Engage employees
- Apply service standards to decision making
- Align with our RESPECT values
- Communicate the importance of looking through the lens of the customer
Benefits
- Chartwell's commitment to diversity and inclusivity
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
