General Manager

Park Lawn Corporation • Moultrie, GA

13d

About The Position

The General Manager oversees the operations of funeral home and/or cemetery locations to ensure the expectations of client families and their guests are exceeded. The role manages resources and day-to-day operations, financial plans and results, regulatory compliance, facilities, community relationships, marketing, and service quality. It also provides coaching and development to department heads and staff and has direct management responsibilities, including hiring, firing, performance management, and disciplinary actions.

The work is generally performed in an indoor office setting, with outdoor duties that may involve inclement weather, extreme temperatures, uneven ground, dust, gas, or fumes. The role may require up to 20% out-of-area and overnight travel, though travel is primarily local and occurs during the business day.

Requirements

• Four-year degree or an equivalent combination of education and experience.
• Valid state-issued driver’s license in good standing and an acceptable driving record.
• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Demonstrated willingness to help grow market share through community involvement.
• Ability to read, write, and speak English fluently.
• Ability to communicate effectively with internal and external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Tact and professionalism when handling complaints or dissatisfaction with services or merchandise.
• Ability to maintain a positive attitude and working environment through organization and communication.
• Ability to handle multiple projects simultaneously, prioritize tasks, and exercise good judgment.
• Ability to climb, sit, stand, bend, and kneel, and frequently lift up to 25 pounds; the role may also require reaching, pushing, and pulling.

Nice To Haves

• Bachelor’s degree strongly preferred.
• Cemetery management experience desired.
• Experience analyzing financial reports to determine actions to maintain or improve location performance strongly preferred.
• Bilingual ability is a plus.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) preferred.

Responsibilities

• Oversee resource management and day-to-day operations.
• Establish a financial plan and ensure annual goals and objectives are met.
• Analyze activities, costs, operations, and forecast data to assess progress toward goals and objectives.
• Understand and monitor compliance with federal, state, and local laws and regulations governing cemetery operations, cemetery sales, crematories, and funeral homes.
• Develop and monitor supplier relationships to ensure products and services add value to client-family satisfaction and market-share growth.
• Ensure business operation permits are current and applications are submitted in a timely manner.
• Monitor and manage financial results to meet or exceed standards.
• Prepare and manage capital requests and expenditures.
• Coach, mentor, and develop department heads and location staff.
• Ensure family surveys and family-service follow-up calls are completed.
• Inspect facilities, grounds, and locations to ensure they are maintained to standards.
• Develop and implement marketing plans to expand the location’s exposure in the community.
• Sponsor on-site community events that promote the business.
• Develop relationships with community businesses and leaders.
• Assist direct reports with setting and meeting their goals.
• Encourage development of new service offerings.
• Perform projects and other duties as assigned.
• Manage direct reports, including hiring, firing, performance management, and disciplinary actions as needed.

Benefits

• Financial assistance programs supporting education and development in industry-related subjects.
• Health and welfare plans and savings account options.
• 401(k) and Roth retirement plan options for full-time and part-time employees, with a company match.
• Vacation, personal days, and sick days based on role.
• Employee discounts on services, merchandise, and property.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager