General Manger

Red Door Escape Room - Fort Worth • Fort Worth, TX

5h • $60,000 - $78,000 • Onsite

About The Position

At Red Door, the General Manager leads the location team, owns the guest experience, and drives the overall success of the business. This hands-on role oversees day-to-day performance, including recruiting, scheduling, labor management, team member development, guest experience, sales, facility standards, and operations. The General Manager builds a positive, accountable team culture, uses data to identify opportunities for improvement, and works alongside team members when needed. The role also helps create an enjoyable workplace and memorable guest experiences, while growing local group and corporate bookings through community relationships and collaboration with Marketing and Sales.

Requirements

• At least three years of leadership or management experience.
• Experience hiring, coaching, and developing a team.
• Clear communication and ability to build strong relationships with team members, guests, and community partners.
• Strong organizational skills and ability to adjust priorities as the day changes.
• Experience building schedules and managing staffing and labor needs.
• Comfort reviewing sales, labor, budgets, and other location results to make informed decisions.
• Sound judgment and willingness to take ownership of challenges.
• Confidence learning and using booking systems, reports, and other technology.
• Genuine commitment to hospitality and creating memorable guest experiences.
• Hands-on leadership style and willingness to work alongside the team.
• Availability for a flexible schedule based on location needs, including evenings, weekends, and holidays.
• Ability to maintain regular, reliable attendance and report to the location for scheduled shifts.
• Ability to perform essential job functions with or without reasonable accommodation, including standing and walking for extended periods; bending, reaching, and crouching; lifting, carrying, pushing, or moving items up to 25 pounds; cleaning and resetting escape rooms; performing routine maintenance and minor repairs; and using computers, booking and point-of-sale systems, and other operational equipment.
• Must be at least 18 years old.

Nice To Haves

• Leadership or management experience in hospitality, entertainment, retail, or another guest-facing business.

Responsibilities

• Build a positive, accountable team culture that reflects Red Door’s mission and values.
• Set expectations and lead through coaching, feedback, recognition, training, and performance management.
• Lead recruiting for location-level roles, interview candidates, and make hiring decisions.
• Anticipate staffing needs, support onboarding, and build schedules that meet guest demand while managing labor.
• Own the location’s operational and financial results.
• Monitor sales, labor, expenses, and other key measures; use findings to improve results and share action plans with leadership.
• Manage labor and other controllable expenses in line with budgets and business needs.
• Set the standard for hospitality by engaging with guests and supporting the team on the floor.
• Resolve guest concerns with care and help turn challenging moments into positive experiences.
• Learn the location’s experiences and products and identify ways to encourage guests to return.
• Maintain a clean, safe, welcoming location where experiences, puzzles, props, equipment, and technology work as expected.
• Address facility and operational issues, coordinating repairs and other solutions when needed.
• Ensure company policies and procedures are followed and required records and administrative tasks are completed on time.
• Stay familiar with day-to-day responsibilities to train, coach, and work alongside the team.
• Build relationships with local businesses, schools, and organizations to grow group and corporate bookings.
• Partner with Marketing and Sales on local initiatives and share market insights and opportunities.
• Respond appropriately to urgent operational or staffing needs affecting the location.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Company-paid and voluntary life insurance
• Short-term disability
• FSA or HSA, depending on the medical plan selected
• Paid time off
• 401(k)
• Annual bonus opportunity of up to 20%, subject to applicable bonus plan terms and performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed