General Manager

Pilot Companies LLC•Euless, TX

19d•$52,000 - $58,000•Onsite

About The Position

The General Manager is responsible for overseeing all aspects of restaurant operations, including staff management, inventory control, customer service, and financial performance. This role involves ensuring adherence to company policies, maintaining a positive work environment, and driving operational efficiency to meet business goals.

Requirements

Experience with POS systems and cash registers
Basic computer knowledge
Good math skills
Excellent communication skills
Ability to effectively resolve complaints

Nice To Haves

Manager certificate is a plus

Responsibilities

Supervising managers on correct opening/closing procedures and adherence to company and labor policies.
Overseeing managers and staff to ensure commitment to order accuracy and exceptional guest service.
Supervising and controlling daily and weekly inventory, chicken counts, and waste.
Ensuring the management team controls staff to maintain a professional, safe, and orderly work environment.
Ensuring managers handle customer complaints correctly and intervening when necessary.
Assisting with operational duties to ensure cleaning schedules are met while other managers delegate tasks.
Responsible for making weekly schedules and meeting labor goals.
Responsible for labor percentages.
Ensuring daily inventory is completed on all shifts.
Ensuring truck orders are made appropriately to meet food cost goals.
Taking or approving weekly inventory and ensuring accurate record keeping with accurate cost of goods.
Identifying and resolving issues with cost of goods discrepancies.
Responsible for recruiting, orienting, training, assigning, and scheduling team members.
Responsible for all cash handling in the store.
Working with the District Manager to manage performance, including coaching, counseling, and disciplining team members.
Clearly communicating job expectations, planning, monitoring, and reviewing employee performance; planning and reviewing compensation actions; enforcing policies and procedures.
Performing regular restaurant inspections to ensure the team is meeting standards.
Responsible for providing a great culture and environment within the staff.
Responsible for correcting service issues with grace, courtesy, and the goal of cultivating happy, returning customers.
Maintaining a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation and safety procedures, including injury reporting, meetings, equipment maintenance, and complying with health and legal regulations and security systems.
Responsible for the development of all in-store managers.